Xtime is First to Offer Mobile Scheduling to Auto Dealers via iPhone, Android and Other Smartphones

Sept. 28, 2010 - PRLog -- Redwood Shores, CA — Xtime (www.xtime.com) announced today the addition of Mobile Scheduling to its ServiceCRM™ platform for fixed operations. Mobile Scheduling allows customers with iPhone^®, iPad™, iPod touch^®, Android and WebKit-enabled Blackberry^® mobile devices to schedule automotive service on the go, at any time.

“With this announcement Xtime brings the convenience and efficiency of its popular scheduling service to the mobile user,” says Neal East, CEO of Xtime.  “Customers increasingly expect to access their favorite online applications through their mobile devices.   Hyundai’s use of Xtime’s Mobile Scheduling via the iPad for its Equus Valet Service raises the bar for premium customer service.”

As with all of Xtime’s scheduling applications—web, dealership and call center—Mobile Scheduling integrates VIN-specific service recommendations, real-time appointment availability and certified DMS integration to create the industry’s leading service scheduling product.  VIN-specific factory, dealer, and dealer premium service recommendations are automatically generated with full descriptions and pricing.  Appointment availability is guaranteed through automatic shop loading of the customer’s requested services against all shop capacities (hours to sell, advisor slots, waiters, loaners and valet) and across all appointment channels (advisor, call center, web, mobile, DMS and walk-ins).  Automatic integration with the dealer’s DMS is provided via certified interfaces for ADP, R&R, Arkona and InfinitiNet.

“Xtime, the first to deliver mobile service scheduling to the automotive industry, is committed to helping dealerships improve customer service and convenience,” says East.  “Our product is in step with today’s expectations that online convenience should extend to mobile devices.  One million Xtime registered users can now access our services while on the go.”
 
Xtime’s Mobile Scheduling application is the latest addition to the ServiceCRM^™ platform of integrated applications.  By delivering these products in a single, affordable solution, ServiceCRM^™ generates increased service and parts revenue for dealerships and manufacturers.  As an integrated platform, ServiceCRM^™ provides electronic service menus, online and mobile scheduling, dealership and call center scheduling, email/text-based service marketing, comprehensive shop control, management reporting, greeter boards and certified DMS connectivity.

“With 3,000 dealerships using Xtime's innovative solutions to generate over $100 million in additional service revenue in 2010, Xtime is clearly helping dealers succeed in this difficult economy,” says East.  “Our ServiceCRM^™ platform is a complete scheduling solution and Mobile Scheduling an important addition that strengthens our leadership in the market.”

About Xtime
Xtime is the leading provider of hosted Customer Relationship Management (CRM) software for automotive service departments in North America. Xtime has enrolled over 3,000 dealerships since the launch of its ServiceCRM^™ platform and is the exclusive or preferred provider for many of the leading global automotive manufacturers, including Lexus, Toyota Canada, BMW, Mercedes-Benz, Nissan, Infiniti, VW, Audi, Chrysler, and its newest customer Hyundai. Xtime is also the trusted choice for many of the industry's leading dealership groups, including AutoNation, Group 1 Automotive, Sonic Automotive, West Herr, Luther, Ferman, and Checkered Flag. Privately held, Xtime's investors include Draper Fisher Jurvetson, Saints Capital, and RPM Ventures.  Xtime is based in Redwood Shores, California and can be reached at (650) 508-4300 or www.xtime.com.

Media Contact:
Steve Chandless
(650) 508-4361
steve.chandless@xtime.com