Management Training Firm a sponsor at 11th Annual Call Center Week in Las Vegas

May 4, 2010 - PRLog -- Warren, NJ –Improved Performance Solutions is pleased to announce that they will be attending and will be a sponsor for the upcoming Call Center Week June 11th-14th in Las Vegas.  

The creators of the event IQPC and Customer Management IQ have stated, “In 2010, smart companies are now looking to grow the top-line by enhancing the customer experience. ARE YOU?”

“I am pleased to be a sponsor for this event. This event brings together many of the top thought leaders in the industry to provide education for all of the attendees.” said Glenn Pasch, President and Founder of Improved Performance Solutions. “Being exposed to how others overcome obstacles in their industries gives you confidence that you can do the same in yours.”

In discussing the importance of customer service training, Pasch said, “Call Centers and Contact Centers need to continually look for ways to improve the performance of their front line staff and managers.  My focus is to make sure all processes support the employees in order to allow them to execute their job to the best of their abilities. I believe that excellent customer service=customer retention.”


Information on Call Center Week can be found at: http://www.callcenterweek.com

About Glenn Pasch and Improved Performance Solutions

Glenn Pasch is the President of Improved Performance Solutions, found at http://improvedperformancesolutions.com. Improved Performance Solutions is a consulting firm that specializes in helping organizations improve their customer interaction. They provide the proper training to convert conversations into sales and positive customer service experiences.

Contact:
Glenn Pasch
President and Founder
Improved Performance Solutions
732-261-5472
glenn@ipsforyou.com

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