Procedure For Nonconforming Products Control

April 21, 2010 - PRLog -- (It is type of procedure in ISO 9001.)

The procedure is set up to control all nonconforming products to requirements of customers and the quality policy of the company, and to avoid using nonconforming products unpurposely as well as to give corrective actions properly.

1. Classification of non-conformance products

Non-conforming Products are classified and evaluated as per criteria. Type of nonconforming products, defects, serious level put in different areas and marked separately. Marking must be clear and easy to recognize.

2. Evaluation of serious levels and measures of resolution

o   Nonconforming Products are marked depending upon levels of seriousness.
o   Levels of seriousness are arranged in order of defects and serious level of the same defects
o   For defects that departments, workers, quality Inspection dept find out and repair directly, human resources are employed.
o   For cases that can not be solved immediately, inform immediately to concerned department.

For materials and sub-materials it is to haunt for verification, or to put separately nonconforming materials and continue to verify if the verification does not affect the quality of materials). Then inform customers and wait for their opinions. At the same time, issuing the NCR (None conformance report) card to Material Dept. (if the company purchases goods) and to customers (if customers are the ones who supply materials) to review, and to implement to solve.

For semi-products and finish products, Product Quality Inspection Dept. report immediately to technical staff to solve. At the same time, Product quality Inspection staff record in detail into NCR. If the responsible technical staff is unable to solve, report immediately to Head of department (HOD) of Product quality Inspection; HOD of product quality Inspection informs technical HOD, HOD of customers to solve.

3. Transferring technical stages:

o   After having ideas of resolution from responsible technical staffs, technical HOD, HOD of customers, production dept implement to solve as instructed.

o   Nonconforming Products rework will be verified by product quality Dept. to make sure non-conformance are eliminated.

4. Reviewing need of correction, implementation:

If found it necessary to implement the preventive and corrective actions during the process of review nonconforming products, HOD of product quality Inspection requests the implementation of preventive and corrective actions.

CAR card will be made by HOD of product quality Inspection and sent to related dept. to implement.

5. Filing:

o   Product quality Inspection dept. will file all records relating to implementation of corrective actions of nonconforming products including Nonconforming Request cards, general list of defects, reporting defects of department in an order of goods.

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