Computer Troubleshooters offer their Corporate Style Managed Services Solution to Small Business

April 4, 2010 - PRLog -- Based in Biggleswade, Graham Lambert launched his Computer Troubleshooters UK franchise in March.  Although Graham’s company provides a full range of computer services his main emphasis will be to offer small businesses the benefits and solutions of managed services until now only available in the corporate world.

With the move away from the outdated Break/Fix model of traditional computer service companies, Computer Troubleshooters has recognised the need for a more proactive role in the management of a company’s computer network. They have introduced BEST (Business Enhanced Support Technology) which includes the worlds first “No Down Time Guarantee” and HOST (Home Office Support Technology) service plans, based on the managed services concept.
Graham is enthusiastic about the value these plans will provide to companies in his area, and comments “Many clients will need to get rid of their dependence on the out dated break-fix model”. In the past both parties objectives were opposed, in so much as the client’s were hoping their computers would not break down and the service companies were dependent on it. Whereas with the BEST and HOST service plans both parties objectives converge, it is in their common interest that the computer systems do not break down.
Customers will like the added insight and control on items such as equipment service and maintenance costs, but still need to get used to the idea that Graham is offering them a managed services solution rather than a product in a box.
“It's hard for Graham to explain to clients who pay him when things break that from now on his efforts will be concentrated on keeping their equipment operational, as opposed to responding when it breaks” said Donald Marshall , Franchise Director of Computer Troubleshooters UK.
Offering managed services provide customers with assistance in monitoring equipment, application performance and maintenance and the ability to develop best practices to reduce ownership and operation costs. The so-called “break-fix” model focuses on selling products and time.
“I believe focusing on our BEST (Business Enhanced Support Technology) and HOST (Home Office Support Technology) service plans enables me to provide my customers with more value and it appeals to my sense of being an honest businessman,” said Graham.
All of the services Graham has to offer can be viewed on the online Solutions Catalogue at
http://www.computertroubleshooters.co.uk/index2.php?optio...

For more information visit www.computertroubleshooters.co.uk and clicking Locations.
   
About Computer Troubleshooters. Computer Troubleshooters provides a full range of computer and technology solutions to small-business owners and private home users. Computer Troubleshooters specialists are fully trained and are experts at pinpointing a broad range of computer and technology challenges.

Launched in 1999, Computer Troubleshooters now has more than 460 franchises worldwide, including more than 35 in the UK and the remainder spanning 26 countries, including USA, Egypt, Greece, Romania, South Africa, South Korea, Kuwait, Canada and Australia.

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About Computer Troubleshooters. Computer Troubleshooters provides a full range of computer and technology solutions to small-business owners and private home users. Computer Troubleshooters specialists are fully trained and are experts at pinpointing a broad range of computer and technology challenges