Legally Speaking... What Every Contact Center Manager Needs to Know

March 17, 2010 - PRLog -- Legally Speaking is a new conference series presented by the American Teleservices Association.  The next available seminar is offered by the South Central Chapter of the ATA and will be held in Dallas, Texas on March 23rd from 9:00-4:00 p.m.  The event will be hosted by Telvista, a leading call center outsourcer in North America.

For those that have attended the ATA Compliance Seminar in past years, the early morning will cover traditional topics surrounding regulation and compliance.  Key areas of coverage will include the latest buzz and news on DNC (Do Not Call) legislation; what the FTC has to say about contact centers; a look at reinforcement acts that will you will want to avoid (i.e. fines against firms for calling violations); trends in worldwide regulation and a full discussion on the industry's move to self-regulation or SRO.  

Key compliance insight will be presented by Mitch Roth, Attorney at Law/Partner Williams Mullen out of Washington DC.  Tim Searcy, CEO of the ATA will also speak to the attendees about the contact center industry and trends that are important to center leaders.

Following lunch, the seminar will turn to more internal issues and focus entirely on Labor Law.  Call centers across the globe struggle with employee issues including wage and hour enforcement; reducing liability from handbook inclusions or omissions; threat of unionization; the impact of social networking (Face book, Twitter, MySpace); immigration challenges and general concerns regarding employee leave policies such as STD, FMLA and basic ADA requirements.

Employee Relations expert, Chad Richter, Attorney at Law, Jackson Lewis, will address these topics as well as conduct an open forum discussion on other areas of interest.  Attendees are encouraged to come prepared with questions, and scenarios that they would like to pose to the team for resolution and discussion.

Laurie Alm, President of Motivated Incentives and Chapter President, says 'We are really excited about the depth of content the ATA is bringing to our members and guests this year.  Some of the compliance issues like wireless phones will be a hot topic and one that most business owners will have to face in the coming years.  Additionally anyone that is a hiring manager will benefit from the discussion on Labor Law.  It will be an educational session as well as a great way to network with other call center leaders."

The ATA and South Central Chapter would like to thank and recognize our title sponsors for this year’s compliance forum which include Contact Center Compliance, Neustar and Possible Now.  

In addition to the Legal Experts and sponsors, the South Central Board of Directors will also be in attendance.  Board members include Laurie Alm, President of Motivated Incentives; Stephen Dawson, Director of Communication & Strategic Planning for The Heritage Company; Susan Arledge, Principal for Arledge Partners; Deborah Lovell, President On Your Market; John Tusa, Vice President of Compliance for Etech,  Jim Iyoob, Vice President of Global Development for Etech and Andy Reese, Operations Manager for Winning Strategies Marketing.

The cost for the event is $49 for ATA members and $99 for non ATA members. The seminar fee includes a Continental breakfast, lunch, and all day seminar attendance.

For more information about the event or to register online, please visit www.ataconnect.org.

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