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Follow on Google News | Delta Airlines Complaints, Poor Customer Service and Neglect - Fly Southwest for Better ServiceDelta customer relations does not reply to frequent flyer. Since merging with Northwest customer service at Delta has really gone down. World traveler & consumer advocate Paul F Davis says fly Southwest. Frequent flyers are done with Delta Airlines.
By: Dream-Maker Inc. Since merging with Northwest customer service at Delta has really gone down. Frequent flyer and world traveler Paul F Davis gets neglected and mishandled by Delta big-time! Read below and note the future of Delta and why frequent flyers are leaving by the thousands. Investors should heed this warning. Remove your stock from Delta Airlines before they go bankrupt and their stock takes a nosedive!!! October 30, 2009 Delta Customer Relations PO Box 20980 Dept. 980 Atlanta, GA 30320-2980 Dear Delta, I am writing to submit a request for a refund of my 30,000 miles to my Delta account. Upon making the reservation from Orlando to Rome, I was given a locator number of QPPNC9 and told I would have a few days to make arrangements in Italy and then purchase the ticket paying 60,000 miles, along with the necessary taxes and airport fees. However upon calling back to make the reservation a different Delta representative refused to issue the ticket under QPPNC9 and instead created a new reference number of RRR9KP (ticket 006-2315527686) Not feeling good and right about this, I phoned Delta and was advised to write a letter to the Customer Relations department at Delta to request refund of my 30,000 miles overcharged me for the flight. To add insult to injury, when I bought the $25 travel insurance through Delta.com (Access America) and sent them the details and expenses incurred as a result of having to stay over in New York on October 23rd, because of Delta rerouting our plane to Newfoundland, Canada (causing me to miss my JFK-Orlando connection), Access America claims they haven’t yet scanned my documents which I mailed on Monday morning October 26th requesting a reimbursement for $235.25. After submitting my documents to Access America three times, they finally sent me a check for $150 (not the full amount) for which $85.25 still needs to be reimbursed. Delta is also liable for the $85.25 because after they landed in Newfoundland, Canada and dropped off the person with a medical emergency... Delta took an additional four hours removing luggage that was entirely unnecessary delaying me and causing me to miss my connection. Delta may try to say they needed to remove the luggage for security reasons, but this is not true because had their been a security issue (which there was not) the luggage never would have made it on the plane to begin with. Delta misplaces luggage all the time and later sends it to the passenger, which could (and should) have been done in this instance rather than creating additional inconveniences and emergencies for other passengers because of Delta's negligence. I have for many years been a loyal and faithful customer of Delta, always telling my friends and family that Delta is the best air carrier in the United States. Please don’t disappoint me and cause me to look elsewhere in the future for my air travel needs. My father in law claims Southwest is better, but I am hopeful that Delta can resolve this issue and remain my air carrier of choice. Although I am a consumer advocate producing videos and blogs on airlines, I remain hopeful and expectant this will not be necessary wishing the best for and from Delta. I look forward to hearing from you to resolve this matter. Sincerely, Paul F Davis – Delta frequent flyer www.PaulFDavis.com info @ PaulFDavis.com Upon phoning Delta Airlines on January 6, 2010 to again speak to Customer Relations, Delta left Mr. Davis on hold for over half an hour forwarding him to various reps who never resolved the problem, neither answered why Delta's Customer Relations continues to neglect replying to Mr. Davis' letters (both hard copies sent to corporate and email inquiries on their Delta website). If Delta does not correct their customer service flaws, you can expect this airline to soon be going bankrupt as frequent flyers and world travelers will NOT tolerate such disregard and neglect. http://www.PaulFDavis.com - world traveler, frequent flyer of several airlines, consumer advocate and author info @ PaulFDavis.com 407-967-7553 Paul F. Davis is the author of 17 books and a worldwide speaker who has touched over 55 countries & 6 continents building bridges cross-culturally by joyfully disarming and empowering people throughout the earth to live their dreams! Paul’s incredible depth and powerful stories from around the world, entertain and inspire audiences making Paul a captivating speaker able to awaken the greatness within us all. Paul speaks for Celebrity Cruises and has appeared on numerous international broadcasts from Investors Business Daily, Oprah & Friends to Fox News to talk about success, leadership, relational intricacies, conflict resolution, life balance, and living your dreams. By reason of his global travels, Paul is a highly sought after diversity and multicultural awareness speaker. Playboy Radio Afternoon Advice host Tiffany Granath calls Paul an awesome relational coach and recommends his books on love, dating, and sexuality. Paul worked at Ground Zero in NYC during 9-11; helped rebuild a home at the tsunami epicenter; comforted victims of genocide in Rwanda; spoke to leaders in East Timor during the war; inspired students & monks in Myanmar; promoted peace & reconciliation in Pakistan; and has been so deep into the bush of rural Africa where villagers had never before seen a white man. A breakthrough leader, Paul humorously and elegantly transforms individuals and organizations, while empowering people to love passionately and fearlessly live their dreams. www.PaulFDavis.com info@PaulFDavis.com 407-967-7553 Dare to Live Your Dreams! http://www.youtube.com/ Motivational Speaker for Military Chaplain & Officers http://www.youtube.com/ Diversity & Multiculturalism Speaker http://www.youtube.com/ Motivational Speaker for the Aging to Overcome Adversity http://www.youtube.com/ Healthy Relationships Speaker at Fordham College http://www.youtube.com/ Message to the Youth of the World http://www.youtube.com/ Overcoming Adversity - Be Empowered to Live Victoriously http://www.youtube.com/ Empowering & Liberating Women to Achieve Greatness http://www.youtube.com/ Relationships Speaker for a Broken Heart http://www.youtube.com/ Substance Abuse Prevention & Drunk Driving Detour http://www.youtube.com/ World Peace Over Propaganda & Demonizing Nations http://www.youtube.com/ Supernatural Power from Heaven to Change Your World http://www.paulfdavis.com/ End
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