Managed Learning & Development brought in-house to support growth

Oct. 15, 2009 - PRLog -- CourseMonster the UK’s leading Training Course search engine, specialising in IT, Certifications, Project Management and Business skills, is moving its Managed Learning & Development Service division in-house.  The role previously handled by a third-party is expected to greatly increase the efficiency of the training booking process, cut costs, and improve delegate communication.
The move to an in-house solution supports CourseMonster’s commitment to superior customer service, and allows it to strengthen its relationship with key training providers, whilst also expanding its service offering to meet consumer demands.

“Bringing the service in-house means that we can respond to customers much more efficiently and more effectively. Our customers expect a high level of service and quality and this will enable us to meet their expectations,” comments CourseMonster Managing Director, Kelvin Durcan.

Continuing, he said “CourseMonster and its family of companies are going through a substantial period of growth, being on the front-line allows us the flexibility to: gain greater customer insight and adapt the development of business activities according to consumer wants and needs.

The new division of CourseMonster will trade under the name CM Innovation (CMi), based in East Sussex, it will also handle Managed Learning and Development services for sister company; Aquinas Training.

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CourseMonster is the UK’s leading directory of over 15,000 of the most up-to-date in-demand IT, Management, Certifications & Business skills training courses. 60,000 scheduled dates and locations throughout the UK, call today or enquire & book online.