Artingence and Sunderland Software City

Sept. 2, 2009 - PRLog -- Following a series of meetings with Professor John MacIntyre (Dean of the Faculty of Applied Sciences at the University of Sunderland) and Bernie Callaghan (CEO of Sunderland Software City), we are working together on a number of different ways to help us to grow our business.
The University of Sunderland is one of the foremost Artificial Intelligence institutes in the world and we are working with them to further improve the intelligence of the Artificially Intelligent Call Centre. They also have specialist Human Computer Interface (HCI) expertise and lab facilities which we are using to validate and improve our system. The HCI lab facilities include one-way mirror and eye-tracking technology which allows us to gather the user feedback needed to validate that our design is easy to learn, easy to use and easy to remember. Dr Odin Taylor, an expert in AI and software development is leading this collaborative venture and along with Professor MacIntyre, he is channelling the relevant experts in various software development areas to give us access to specialist expertise and to give the University resources exposure to real world issues.
We are also working with Software City to locate a suitable facility for our AI Call Centre Warehouse, this is the facility that will host our on-demand service where thousands of virtual agents will be based. As well as the first class internet and telecom links in the area, there is a large human resource pool with the relevant technical and operational skills to support our virtual agent call centres. Many of these people have lost out due to call centres being moved offshore, "We're going to bring those jobs back to the UK, back to the North East" said Karl Dorner, Director of Artingence.
About Sunderland Software City
Sunderland Software City is a new initiative, based in the North East of England, designed to inspire and encourage the growth of the Software Industry in the region, and to make the area an attractive location of choice for software businesses.
www.sunderlandsoftwarecity.com
About Artingence
Artingence has developed technology that allows call centres to be staffed by artificially intelligent software agents managed by real people, the use of virtual agents allows companies to focus on improving customer service rather than on staffing issues. The Artificially Intelligent Call Centre provides consistently high customer satisfaction at reduced cost with reduced management overhead and a reduced carbon footprint.
www.artingence.com
Contact: Mark Gilbert, Artingence, Tel: (0)845 140 0190, Email: contact@artingence.com

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Artingence are a newly founded software development company specialising in Artificial Intelligence. Artingence will revolutionise the whole call centre industry.