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eTOM - A Business Process Framework
The launch of eTOM - A Business Process Framework Implementer’s Guide.
By: Paul Lewis
Casewise® and the TM Forum are therefore delighted to announce the launch of eTOM - A Business Process Framework Implementer’
Casewise has a long and established association with the TM Forum, and serves as the official custodian of the eTOM model. Developed using Casewise’s highly regarded modeling tool Corporate Modeler, the eTOM model serves as a blueprint for process direction and provides a neutral reference point for internal process reengineering needs, partnerships, alliances, and general working agreements with other telecommunication providers. By utilizing the model, telecom organizations can adopt the framework to model, analyze, integrate and streamline their own operations.
Corporate Modeler has been at the core of the eTOM team’s framework devel¬opment;
Most recently, the eTOM work has examined interaction with other process-oriented frameworks such as ITIL, and there has been mutually beneficial interaction between Casewise and the TM Forum in developing a worked approach that shows how these can be comple¬mentary and compatible.
The eTOM model has a direct correlation with ITIL (Information Technology Infrastructure Library) which Casewise has also successfully mapped and documented. Both frameworks are concerned with the management of services and their delivery to the customer. Both models are complementary, compatible and mutually supportive and each has its own strengths which can be used to complement and support the other.
Given the increase in the adoption of the eTOM framework, the eTOM - A Business Process Framework Implementer’
The guide also includes an evaluation copy of the Casewise Corporate Modeler Suite 2009.1 so readers can see for themselves the tools extensive capabilities.
To order your copy please visit: http://www.casewise.com/
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