Secret Shopping Doesn’t Have To Be A Mystery To Business Owners

April 30, 2009 - PRLog -- Omaha, NE- 2009 --TrulyGreatService (www.truleygreatservice.com) hails as a family owned and operated business which focuses on helping clients achieve the highest level of “total” customer service through a tailored “outside premises evaluation” by its experts. Jim Nearing CEO of TrulyGreatService has worked in the casino industry for nearly two decades. Educated and fervent in purchaser examination, Nearing has worked with one of the largest national gaming corporations to date, assembling years of guest interpretation. TrulyGreatService is the progeny of Nearing’s philosophy in shuffling together customer contact training and expert understanding, allowing companies to minimize the gamble of their own customer service achievement.

“The mission here is to determine how companies better connect with their customers by providing prudent researched based on psychological and aesthetic feedback combined with consulting outlines targeted toward a better understanding of what guests really want” says Nearing.

TGS can provide:
External feedback to measure and determine employee attitudes, opinions, motivation, and satisfaction
External audit of aesthetic surroundings
Customizable Surveys and updates
Action plan outlined with infused data

TGS takes an organic psychological approach which exposes anything your guest can observe, handle, hear, smell, or interact with, which may have a detrimental impact on experience. This data is in turn analyzed to create a tailored integrated “feedback solution outline” to help maximize customer satisfaction and retention levels integrated with a web based survey calculated to allow each and every customer be a secret shopper.

For further information, an evaluation or media inquires, contact below.

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Our mission is to help companies better connect with their customers, by providing prudent feedback combined with recommendations targeted toward a better understanding of their guests needs.