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MarineDepot.com Website Redesign a Success
Conversion, customer satisfaction up since launch of revamped online store
By: Jeffry R. Johnston
But before they assigned the task of updating the site to their designers, MarineDepot.com’
“We have a very niche audience, so we wanted to cater specifically to their wants and needs,” explained Ben Ros, Director of Operations for MarineDepot.com. “The feedback we received from shoppers was invaluable. A lot of the comments validated best practices we already had in the pipeline, while others opened our eyes to ideas we hadn’t even considered.”
Beyond multiple choice questions, customers were asked how they thought MarineDepot.com could improve the website. They also had the option to provide contact information. MarineDepot.com’
Recurring customer complaints and suggestions were given priority and the design team soon got to work. Product categories were refined to be more customer friendly, with additional photography added at the category and sub-category levels.
The product search box was updated to display keyword suggestions to customer queries in real-time. Now, customers can see what other users have searched for and worry less about spelling complicated aquarium jargon like “strontium & molybdenum solution” correctly. Search results pages were bolstered by new intuitive navigation that allows shoppers to narrow their search by selecting a brand, category, price range or other criteria.
Product pages were reorganized using a tabbed interface to encapsulate all of the information MarineDepot.com has on a product, such as detailed specs and customer reviews. They also hired a photographer to shoot new high-resolution, multi-angle product photos.
“We had many goals in mind when designing our new home page,” reveals Ken Wong, Chief Executive Officer of MarineDepot.com. “We wanted a more a more branded look that would instill trust in new visitors to the site. We also wanted to emphasize the breadth of products we carry and provide shoppers a way to dive right in.”
The hard works seems to have paid off. Within 90-days of launching their site redesign, MarineDepot.com has seen conversion rates rise and the average time on site increase dramatically. Perhaps most remarkable are the numbers MarineDepot.com has collected in their own site survey: since the redesign went live, 89% of respondents of reported that they would “absolutely recommend Marine Depot to others.”
“We’re definitely pleased with the results so far,” admits Wong, before adding, “But our work is far from over.”
To take a tour of the new and improved MarineDepot.com, visit http://www.marinedepot.com/
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MarineDepot.com is the web’s premier marine and reef aquarium destination, with more than 130,000 registered users and earning industry-leading customer service ratings. Founded in 1997, MarineDepot.com has evolved into a one-stop shop for aquarists of all levels of experience—from the hardcore reefkeeper to the novice just entering the hobby—by creating free educational materials and stimulating a communal vibe. At its award-winning website, www.marinedepot.com, shoppers can compare a comprehensive selection of high-end aquarium products, view detailed product descriptions, pictures, how-to articles, product reviews, and interact with other members of the marine and reef aquarium community. Marine Depot is headquartered in Garden Grove, California. For more information, visit http://www.marinedepot.com/
Page Updated Last on: Nov 03, 2008