Marine Depot Earns 2018 Bizrate Circle of Excellence Platinum Award for Customer Service

Online aquarium supply store has been recognized as a Bizrate Circle of Excellence Winner for the 6th time
Marine Depot earns the prestigious Bizrate Circle of Excellence for the 6th time
Marine Depot earns the prestigious Bizrate Circle of Excellence for the 6th time
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Marinedepot Com


Garden Grove - California - US


GARDEN GROVE, Calif. - March 25, 2019 - PRLog -- Bizrate Insights, a Meredith Corporation company and one of the largest sources of consumer-generated reviews of online retailers in the United States, recently announced the winners of its 19th annual Bizrate Circle of Excellence Award®. The distinction recognizes retailers that received outstanding online customer satisfaction scores across a one-year period, determined by millions of verified online buyers.

This year marks the sixth time that Marine Depot has been awarded a Circle of Excellence Award and the second time they have earned the prestigious Platinum designation.

"Having the products our customers need and shipping it to their doorstep fast isn't good enough anymore," said Manny Palma, Customer Support Manager. "We have to WOW them on a daily basis. We must care take of them whenever something wrong happens. We have to be there to support them every step of the way."

134 retailers won the 2018 Bizrate Circle of Excellence Award® this year. Eligibility for the Circle of Excellence was determined by retailers' satisfaction scores for the award year being statistically significantly higher than the program average for eight Key Performance Indicators:

Point-of-Sale Metrics

• Overall Satisfaction
• Product Selection
• Checkout
• Ease of Finding Products

Post-Order-Fulfillment Metrics

• Repurchase Intent
• Product Met Expectations
• On-time Delivery of the Order
• Customer Support Assistance

Among the winners for 2018, 55 retailers earned the highest distinction, the Platinum Award. The Platinum Award designation is awarded to retailers that achieved the highest scores among members of the Circle of Excellence across all eight key satisfaction indicators.

"We're excited to welcome these 134 retailers to the 2018 Bizrate Circle of Excellence," said Scott Macon, President at Bizrate Insights. "These retailers' ongoing commitment to customer satisfaction has earned them top key performance scores, pushing the standard for excellent customer service in the industry higher each year."

For the complete list of winners, visit

"Being there to support our customers through multiple channels of communication helps us create raving fans," continued Palma. "It is the reason they first hear about us and the reason they keep coming back. Check us out and I guarantee we will treat you the way we would like to be treated. You'll walk away loving doing business with us!"

Visit for more information on Marine Depot's 2019 Bizrate Circle of Excellence designation or call 714-385-0080 to speak with an aquarium expert if you are interested in starting or upgrading an aquarium.

About Marine Depot: is the world's #1 supplier of marine and reef aquarium supplies. The one-stop online shop was founded in 1998 and has shipped over a million orders to hobbyists around the world in their 20 years of business. Marine Depot is renowned for their enormous product selection, award-winning customer support and same-day shipping. The company employs 30 full- and part-time employees in their Garden Grove, CA headquarters. Marine Depot was included in the Inc. 500|5000 List of Fastest Growing Businesses in 2011, is a Google Trusted Store, 3-time Top 500 Internet Retailer and a 6-time BizRate Circle of Excellence winner.

About Bizrate Insights:

Bizrate Insights is an industry leading voice-of-the-customer feedback solution. For 20 years, Bizrate Insights has provided actionable consumer insights, advanced analytics, and competitive benchmarks to over 6,000 retailers throughout North America and Europe, across all distributed commerce channels, with review syndication to major search engines. In addition, Bizrate Insights powers e-commerce insights across the online retail network for industry analysts and partners. Bizrate Insights is a Time Inc. company based in Los Angeles, CA.

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Page Updated Last on: Mar 26, 2019

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