ICCM Solution Expands Into The US The Appointment Of Partner, ICCM US LLC.

Oct. 24, 2008 - PRLog -- ICCM Solutions is pleased to announce their US expansion with the appointment of partner, ICCM US LLC.   John M. Clark, of Mason, Ohio, President of ICCM US LLC., will be identifying sales strategies and new clients, while monitoring market conditions.   Additionally, Clark will strategically assist customers to position ICCM e-Service Desk into their IT Service Management infrastructure, and roadmaps.  He will also be responsible for the overall direction of all marketing communication activities for ICCM US LLC., as ICCM continues to grow its global presence.

"We're very excited about John's depth of experience in a number of Service Management fields having come from Five9 Technologies and before that Hewlett-Packard Consulting & Integration.  His knowledge of the industry and ability to help us reach customers will continue to put ICCM on the map," said ICCM Director, James Gay"

Prior to ICCM US LLC., Clark was responsible for managing and contributing to customer projects, developing intellectual property for reuse in customer engagements and supporting business acquisition activities for Five9 Technologies. Prior to Five9 Technologies, now an ICCM partner, Clark was a Sr. Architect and Product Manager for Hewlett-Packard Consulting and Integration in the Americas ITSM practice.  He held various IT Director and Technology Management positions before entering the IT consulting industry. Clark earned his bachelor’s degree of Business in Information Systems from the University of Cincinnati, and a Masters of Business Administration (MBA) from Xavier University.

"I'm pleased to be working with ICCM, a very capable team and the creators of an extremely innovative solution.  I look forward to helping contribute and continue the development of innovative and exciting initiatives and build on relationships that will foster ICCM’s growth in this dynamic market" said Clark.

ABOUT ICCM
Extraordinary Service Desk Software created within the Leading Process Improvement Architecture

ICCM Professional Services Ltd. was originally established in the mid 1990’s to provide consultancy services to organizations wishing to improve their Service Desk function.  ICCM realized most solutions on the market did not offer the level of functionality and flexibility being demanded by the industry. For that reason, alternative technologies were researched that delivered benefits over existing application vendors.   ICCM identified Metastorm BPM™ as an exciting process enabling technology, seamlessly delivering a high performing orchestration engine with web interface, ensuring compliance and adherence to any underpinning process.  This enabling orchestration technology is the engine behind ICCM’s e-Service Desk that truly transforms the way in which Service Management applications deliver value to a customer.

Today, ICCM’s core objective is to provide revolutionary software, intellectual property, and superior services to organizations aspiring to Best Practice Service Management.  Rather than the legacy “development” driven approach that other vendors in the market have adopted, ICCM’s forward-thinking approach blends their first-class Service Desk tool with the functionality of business technology in the form of Metastorm BPM™.  This collaboration delivers unparalleled Service Management capabilities across all industries and business functions in almost every geographical region.

The company’s value proposition to customers is four-fold:

ACCELERATED ROI  
ICCM’s e-Service Desk deploys more ‘out of the box’ capabilities, more efficiently and effectively than our competitors. Many vendors sell solutions at a loss, profiting from recurring services, maintenance, and upgrade costs.  At ICCM we believe customers who wish to be self-sufficient should have the tools to do so.  Furthermore, we believe scalability and a solutions’ ability to grow with your business is essential to any investment.  e-Service Desk’s BPM platform is developed around scalability and does not have the limitations of application driven technology.  Enabling customers to achieve true reduced time to value, return on investment, and future expansion goals is our primary focus.

PROCESS LED TECHNOLOGY
ICCM’s e-Service Desk tool coupled with the business process functionality of Metastorms’ BPM™ solution delivers a radically different approach to Service Management. By creating eService-Desk from a modeled process perspective, around the ITIL® framework, ICCM’s solutions allow customers to tailor processes around their company’s actual needs, giving better value and ensuring a smooth implementation into any environment.  

FLEXIBILITY
Working with ICCM, our customers experience flexibility unprecedented by the competition.  Because of its BPM foundation, our solution easily integrates into almost any existing software while supporting future requirements.  Our flexible pricing allow companies of all dimensions to find a pricing structure that suites their needs, whether it be by Process, Named, Concurrent user or Role Specific. Our flexibility goes further still; being 100% web-based allows full access for remote working service teams, including wireless PDA’s and Blackberry devices.  Our self-service portal gives customers a window into the status of their service requests, incidents, and changes at any time or place.  Due to the integration of Metastorm BPM™ with Microsoft platforms, eService-Desk is able to seamlessly leverage such technologies as Microsoft Windows Vista, Microsoft Office 2007, and Microsoft Sharepoint.

SERVICE & SUPPORT
At ICCM we thrive on a culture that provides outstanding service and support to our customers.  We deliver on this commitment from initial deployment through to everyday operation.  Our ITIL Best Practice Consultants deploy your software and are readily available to offer their acute technical knowledge and broad experience to your Service Management Program.  In addition, we encourage an active user group community by providing regular user group sessions, customer days and forums. We rely heavily on input from our customers, enabling us to align customer feedback to our product road map.  We also believe our customers are entitled to service and support when they need it.  Our global support network and our extended support hours allow us to offer assistance around our customer’s schedule.

For more information:
Kate Colclough
Marketing Manager
ICCM Solutions
Tel: + 44 (0) 1666 828600
Mobile: +44 (0) 7501 723817
Fax: + 44 (0) 1666 826103  
Email: kate.colclough@iccm.co.uk
Web: www.iccm.co.uk

John Clark
President I Managing Director
ICCM US LLC
Tel: +1 (800) 651-7408
Mobile: +1 (513) 673 2012
Fax: +1 (513)  453 4006
Email: jclark@iccmco.com
Web: www.iccmco.com

# # #

ICCM supplies extraordinary Service Desk software created within Metastorms™ leading process improvement architecture. This collaboration delivers unparalleled Service Management capabilities across all industries and business functions.