Operations Support Systems (OSS) 2005-2010

Nov. 26, 2007 - PRLog -- Operations support systems (OSS), the information technology infrastructure that gives carriers the ability to create, deploy, manage, and maintain network-based services, are beginning to evolve in anticipation of converged network operations. Carriers are looking for solutions that will inter-work wireless, IP, and traditional PSTN elements within their enterprise, and extend a comparable level of management and control to dissimilar OSSes as part of their overall strategy. This industry analysis report examines recent marketplace drivers—including the industry downturn and its impact on OSS investments—by analyzing billing, customer care, trouble/repair, planning and engineering, provisioning/inventory, network management, business management, and workforce management.

Insight describes the strategies of domestic and international wireline and wireless carriers, cable MSOs, and ISPs to illustrate the larger picture of how expenditures are allocated to OSSes and related professional services during the forecast period. Expenditures are segmented by OSS type and geographic region for both broadband and narrowband services.

Report Excerpt :
Across the entire economy, information technology (IT) spending has yet to recover the double-digit percentage growth prior to the “dot-com” and telecom crashes—and the slow pace of investment in new IT infrastructure is amplified by conditions in the telecommunications sector, where spending on operations support systems (OSSes) has taken a notable dip. IT spending across the general economy is predicted by several sources to be in the high- to mid-single-digit range in 2005. INSIGHT’s research suggests that IT spending in the telecom segment will be even smaller, as telecom revenues overall are predicted to grow at just 5.9 percent from 2005 through 2010. For the first time since our coverage of OSS system sales began in 1990, we are seeing sales of new OSS systems and professional services growing slower than telecommunications service revenues overall.

OSSes are the computing systems that give telecommunications service providers the ability to create, deploy, manage, maintain, and bill for telecommunications services. INSIGHT’s definition of OSSes includes the following components:

· Application software to provide the system functionality, such as customer care, billing, or network equipment surveillance and control;
· Computer hardware (e.g., computers and servers) to run the software, including all required low-level software, such as the operating system (OS) and middleware;
· Computer hardware and software maintenance contracts; and
· Professional services applicable to the installation and adaptation of the OSS to the client’s environment.

The slow down in spending marks a significant change from prior INSIGHT Operations Support Systems reports, which over the last fifteen years showed OSS spending growing.

Table of Contents :

Chapter I
EXECUTIVE SUMMARY
1.1 OSS Markets Background
1.2 OSS Market Opportunities

Chapter II
DEFINITIONS AND OVERVIEW
2.1 OSS Defined
2.1.1 Application Software
2.1.2 Middleware
2.1.3 Hardware
2.1.4 Professional Services
2.1.5 Definitions Summary
2.2 Worldwide Overview
2.2.1 United States: The Breakup of the Bell System
2.2.1.1 The Telecommunications Act of 1996
2.2.1.2 The Telecom Crash of 2000-2001
2.2.2 Rest of the World
2.2.2.1 Liberalizing the Telecom Infrastructure
2.2.2.2 Technology Adoption and the Telecom Crash
2.2.3 Worldwide Wireless: New Opportunities
2.3 Operations Support Applications
2.3.1 Business Operations Support
2.3.1.1 Customer Care
2.3.1.2 Service Orders
2.3.1.3 Billing Mediation
2.3.1.4 Rating
2.3.1.5 Billing
2.3.2 Network Operations Support
2.3.2.1 Engineering and Planning
2.3.2.2 Provisioning
2.3.2.3 Trouble Repair
2.3.2.4 Network Management
2.4 OSS Market Structure
2.4.1 OSS Vendor Market History
2.4.2 Types of OSS Vendors
2.4.3 OSS Partnership Structures

Chapter III
MARKET TRENDS
3.1 Common OSS Trends
3.1.1 New Services and the IP Infrastructure
3.1.2 Providing Network Security
3.1.3 Reliable VoIP and Real-Time Interactive Services
3.2 Domestic Trends
3.2.1 Local Services Competition
3.2.1.1 ILEC Resale and Network Unbundling
3.2.1.2 ILEC Bypass
3.2.2 Interconnection
3.2.2.1 Telecommunications Management Network Standards
3.2.3 Changes in Network and Service Management
3.2.4 The TeleManagement Forum, NGOSS, and eTOM
3.3 International
3.4 Wireline Carrier Trends
3.5 Wireless Carrier Trends
3.5.1 The US Led but Now Follows
3.5.2 Wireless Growth Continues
3.5.3 2.5G & 3G Services Emerge
3.5.4 Price Competition and New Services
3.5.5 Wireless Access Network Trends
3.5.6 End-to-End IP Connectivity and “Smartphones”
3.5.7 Implications for Wireless OSSes
3.5.7.1 Migration from 2G to 2.5G
3.5.7.2 Migration from 2.5G to 3G
3.5.7.3 Other Spending Trends
3.5.7.4 The Impact of Wireless LANs
3.5.7.5 Wireless Local Number Portability (LNP)
3.6 Cable TV Trends
3.7 Major Technology Trends
3.7.1 Optical Transmission and Network Management
3.7.2 Object Orientation
3.8 Internet Trends
3.8.1 IP Telephony and Enhanced IP Services
3.8.2 IP-Based Virtual Private Networks
3.9 Emerging OSS Opportunities

Chapter IV
OSS CUSTOMER MARKETS
4.1 Customer Requirements
4.2 Domestic Wireline Market Needs
4.2.1 Instant Return-On-Investment (ROI)
4.2.2 ENUM
4.2.3 OSS Interconnection
4.2.4 Monitoring Network Quality
4.2.5 Outsourcing/Demand for Application Services
4.2.6 Customer-Centric Market Differentiation
4.2.7 Creative Asset Utilization
4.2.8 Changing Internet Access Strategies
4.2.9 Broadband Network Management
4.3 Domestic Wireless Market Needs
4.3.1 Coping with Wireless Carrier Convergence
4.3.2 Reducing Customer Churn Rates
4.3.3 Maintaining Network Reliability and Quality
4.3.4 Meeting Wireless Number Portability FCC Mandate
4.3.5 Reducing Fraud in Voice and Data Environments
4.3.6 Collecting Revenues from Intercarrier Billing
4.4 International Wireline Market Needs
4.5 International Wireless Market Needs
4.6 Cable TV Service Provider Market Needs

Chapter V
OSS VENDORS
5.1 Overview
5.2 Representative Vendors
5.2.1 ACE*COMM
5.2.2 AdventNet, Inc.
5.2.3 Agilent Technologies, Inc.
5.2.4 Amdocs, Ltd.
5.2.5 Bridgewater Systems
5.2.6 CoManage
5.2.7 Concord Communications, Inc.
5.2.8 Convergys Corporation
5.2.9 Core Networks Inc.
5.2.10 Harris Corporation
5.2.11 Intec Telecom Systems (acquired Digiquant)
5.2.12 Lightbridge, Inc.
5.2.13 Lucent Technologies, Inc.
5.2.14 Monfox
5.2.15 Motorola
5.2.16 Nortel
5.2.17 Siebel Systems, Inc.
5.2.18 Syndesis
5.3 Product Fit
5.3.1 Representative Vendor Products – By ITU’s TMN Operations Model
5.3.2 Representative Vendor Products – By TMF’s eTOM/NGOSS Operations Model
5.4 Vendor Survey Results
5.4.1 Expectations of Industry Trends
5.4.1.1 OSS Sales Expectations by OSS Type
5.4.1.2 OSS Sales Expectations by Service Domain
5.4.1.3 Favored Method to Support New Services
5.4.2 Vendor Sales Results

Chapter VI
MARKET FORECAST
6.1 Introduction
6.2 Methodology
6.2.1 Market Analysis Structure
6.2.2 OSS Application Categories
6.2.3 Addressable Market Methodology
6.2.4 Methodology Algorithm
6.2.5 Forecasting Model Enhancements
6.3 Global Forecasts
6.4 North America
6.4.1 Wireline
6.4.2 Wireless
6.4.3 Broadband
6.4.4 Professional Services
6.5 International
6.5.1 Wireline
6.5.2 Wireless
6.5.3 Broadband
6.5.4 Professional Services
6.6 Europe/Middle East/Africa
6.6.1 Wireline
6.6.2 Wireless
6.6.3 Broadband
6.6.4 Professional Services
6.7 Asia/Pacific
6.7.1 Wireline
6.7.2 Wireless
6.7.3 Broadband
6.7.4 Professional Services
6.8 Latin America/Caribbean
6.8.1 Wireline
6.8.2 Wireless
6.8.3 Broadband
6.8.4 Professional Services

Appendix
GLOSSARY

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