OnviSource Achieves Significant Growth in New Client Outsourcing Revenues in 2007

Nov. 7, 2007 - PRLog -- Plano, Texas  – OnviSource announced today a significant increase in revenues from OnviServ, the Company’s outsourcing division, in the first three quarters of 2007. This growth is a result of the Company’s diversifying its outsourcing services, which has created incremental growth from new clients. One example is the outsourcing contract awarded to OnviSource in September 2006 by a major, nationwide telecommunications service provider. The company’s call center expansion in Texas has been instrumental in supporting this growth. OnviSource indicated that it will continue expanding its call centers in both the Oklahoma and Texas locations.  

“We are very pleased to see such positive and significant growth in our new client revenues,” said Ray S. Naeini, Chairman and CEO of OnviSource. “We have made significant progress in attracting major outsourcing contracts and delivering fully compliant and positive results for our clients,” Naeini added.

OnviServ outsourcing services provide performance-based outsourcing solutions in sales, marketing, customer churn management and customer transaction management, providing customers with greater flexibility and speed in responding to changing market trends.

OnviSource distributed call centers utilize OnviCenter 6 software technologies for workforce optimization, call handling, intelligent call distribution, and business applications. The OnviCenter 6 suite is a highly affordable solution from OnviSource that provides multiple capabilities for achieving the highest levels of performance for call centers of all sizes. OnviSource distributed call centers are equipped to handle load sharing, overflow, redundancy and disaster recovery. Plans to implement true call center virtualization in the near future are being developed to maximize productivity and profitability

“Our own success in realizing the synergy provided by OnviCenter 6 in managing our distributed call center model is proof that our unique approach to software technology supports innovative outsourcing services options, which in turn creates greater productivity and profitability,” said Naeini.



About OnviSource
OnviSource Inc. is a Delaware Corporation, headquartered in Plano (Dallas area), Texas, with an Operations Center in Enid, Oklahoma. OnviSource is a leading provider of highly affordable, integrated Workforce Optimization and Customer Interaction Management software and award-winning outsourcing solutions, providing contact center solutions to thousands of business enterprises worldwide.

OnviSource’s product suite, OnviCenter 6, offers highly affordable, virtualized and integrated software solutions for inbound and outbound call handling, workforce optimization, agent unified-automated desktop and contact center business applications. OnviCenter enables users to achieve the highest levels of performance with multiple capabilities at a highly affordable price from a single vendor.  

OnviSource’s award winning OnviServ offers performance-based and technology-enabled outsourcing services in telemarketing, campaign management, order processing-fulfillment and customer support.

OnviSource has provided contact center solutions to thousands of business enterprises worldwide.

http://www.onvisource.com

Website: www.onvisource.com