Zenithive Partners with U.S. IT Leader to Deliver Seamless AI-Powered IT Support

AHMEDABAD, India - Aug. 8, 2025 - PRLog -- Zenithive, a global technology solutions company specializing in applied AI and data-driven systems, has announced a strategic partnership with a leading North American IT solutions provider to deliver enterprise-grade AI integration across their chat-first IT support platform.

The client's platform enables employees to resolve everyday IT issues—such as speaker malfunctions or network errors—in under three minutes without calling support. This automation reduces downtime, cuts support costs, and improves productivity.

Zenithive's Role in Building the Solution
Zenithive deployed a dedicated engineering team to take full ownership of product development, from concept to rollout. Key contributions included:

• Developing a smart, reliable issue-resolution flow
• Designing a self-learning backend to adapt to recurring issues
• Integrating the chat assistant with core enterprise systems for real-time fixes
• Implementing robust data control measures for privacy and compliance

Every enhancement was driven by real-world usage data, ensuring continuous improvement and reliability.

A Solution Designed for Real Work Environments
The assistant allows employees to describe problems in plain language. It learns from interactions, resolves issues instantly, logs every action, and escalates when needed—making it practical for daily use, not just demos.

CEO's Statement
"Good support should feel invisible. If people can get back to work without waiting or repeating themselves, that's true progress," said Arpit Zala, CEO of Zenithive. "We're proud to work with a partner that values speed and simplicity, and our team fully owned the product's logic, stability, and user experience."

What's Next in the Partnership
Upcoming features include:

• Proactive detection of common IT issues
• Multi-language chat support
• Voice-enabled issue reporting
• Advanced analytics dashboards for IT teams

The shared goal: make internal IT support as quick and effortless as ordering a coffee.

Contact
📧 sales@zenithive.com | 🌐 www.zenithive.com