U.S. Enterprises Boost Customer Experience with Soltrix's Tailored Workflow Automation Services

FRAMINGHAM, Mass. - June 8, 2025 - PRLog -- In a time when customer expectations are rising faster than most enterprises can keep up, Soltrix Technology Solutions, Inc., a Premier ServiceNow Partner, is emerging as a top consulting firm helping organizations across the United States reimagine and streamline their customer service delivery with ServiceNow® Customer Workflows.

According to a recent Forrester report, 73% of U.S. customers say valuing their time is the most important thing a company can do to win their loyalty.

Soltrix is addressing this issue head-on—working with telecom, financial services, higher education, & energy providers to unify & automate their customer operations on the Now Platform. Their approach reduces ticket volumes, simplifies issue resolution, & significantly boosts satisfaction rates by leveraging ServiceNow's AI-powered workflows.

"We don't just implement software—we help enterprises create seamless, personalized service journeys that scale. With Customer Workflows, we transform how organizations handle cases, field service, and customer onboarding," said Raghu Nandan, CEO at Soltrix Technology Solutions, Inc.

Why This Matters to U.S. Enterprises

As industries shift toward digital-first support models, Soltrix is helping businesses move from transactional service centers to fully integrated customer experience hubs. Their Customer Workflows Services deliver:

• Faster Resolution Times: Unified case management reduces handling time by up to 40%.
• Proactive Service: Automation prevents issues before they occur with predictive analytics.
• Omnichannel Support: Customers engage seamlessly across portals, mobile apps, and chat.
• Field Service Modernization: Intelligent scheduling and mobile technician tools improve on-site service delivery.

Industry Success Story

A leading U.S.-based utility provider partnered with Soltrix to migrate its fragmented customer support operations to ServiceNow. Within six months of deployment, the company achieved:

• A 30% reduction in average case resolution time
• Over 50% increase in first-contact resolution rates
• Consistent CSAT score improvements across 5 customer regions

Soltrix's collaborative workshops, custom-designed workflows, and built-in dashboards gave the enterprise exactly what it needed—visibility, agility, and measurable results.

Looking Ahead: 2025 and Beyond

As generative AI and low-code tools evolve, Soltrix is investing in extending Customer Workflows through automation assistants, real-time analytics, and integrations with CRMs and billing systems. Their roadmap includes use cases in banking, telecom, and smart utilities—areas where personalization and speed are becoming enterprise differentiators.

About Soltrix Technology Solutions, Inc.

Soltrix Technology Solutions, Inc. is a trusted ServiceNow® Premier Partner delivering end-to-end digital transformation services. With 650+ successful implementations and deep domain expertise across industries, Soltrix helps enterprises optimize IT operations, streamline HR and customer experiences, and accelerate ROI on their digital investments.

Media Contact
Raghu Nandan
CEO
info@soltrix.net
(774) 293-1293
www.soltrixsolutions.com