Intense Technologies Recognized in SPARK Matrix™ for Customer Communication Management

NAVI MUMBAI, India - May 2, 2025 - PRLog -- Intense Technologies Limited, an AI-first Platform-driven Services company has been recognized in the SPARK Matrix™: Customer Communication Management (CCM), Q2 2025 by global research and consulting firm QKS Group, formerly known as Quadrant Knowledge Solutions. The SPARK Matrix™ provides a comprehensive analysis of the competitive CCM landscape, helping organizations identify top-performing vendors that drive innovation and deliver measurable results. This marks the third consecutive year that Intense Technologies has earned this recognition.

UniServe NXT™ Platform, an end-to-end, AI-driven Centralized Communications Hub, empowers organizations to engage with customers more efficiently, deliver exceptional service, enhance workflow automation, ensure compliance with stringent regulations, and significantly reduce operational expenditure (OpEx). Designed for today's digital-first environment, it serves as a centralized platform that brings order, intelligence, and governance to complex communication ecosystems.

As a centralized, unified platform, it supports multiple lines of business and communication channels, serving as a single source of truth that ensures consistency and control across the enterprise communication. The platform leverages AI-driven analytics to deliver actionable insights, helping to identify gaps and opportunities within the communication ecosystem. It simplifies complex customer journeys—from onboarding and statement delivery to loyalty management and claims processing while enabling personalized, omnichannel communication. Explore how (https://www.in10stech.com/communication-governance-hub) In10s' UniServe NXT™ Platform helps businesses simplify, personalize, and scale communications.

On this occasion, Mr. C. K. Shastri, Founder and Chairman at Intense Technologies said:

"Being recognized by QKS Group SPARK Matrix™ is a strong validation of In10s' strategic vision and relentless focus on innovation. It reinforces our position as a trusted partner for enterprises looking to build next-gen communication ecosystems that drive real-time engagement and long-term value."

Access the SPARK Matrix™: Customer Communication Management, Q2 2025 Report here (https://qksgroup.com/vendor-report-view/88d579af-b0b6-440...).