VSA Taps Call Center Expert to Strengthen Fast-Growing Inbound Services
VSA Prospecting is bolstering its rapidly expanding inbound Customer Services offerings by welcoming Anne Apostol, a seasoned call center expert with a wealth of experience and knowledge.
By: VSA Prospecting
"We are delighted to bring in somebody with as much in-depth inbound experience as Anne has," says VSA CEO Valerie Schlitt. "She has a broad range of skills, from knowing how to manage a call center to helping to set up and onboard programs, to understanding the technology, to being able to project staffing needs. She will be a tremendous asset to our internal team and our clients."
With over 20 years of experience in business development, project management, operations oversight, and Human Resources leadership, Anne Apostol brings a wealth of experience to VSA. Her most recent role as Global Director of Customer Care and previous experience overseeing Customer Service contact centers and Contact Center as a Service (CCaaS) within the logistics, healthcare, and technology sectors showcases her proficiency in managing large-scale operations.
"We're excited to tap into Anne's wealth of experience and knowledge to really strengthen our inbound programs, which have been growing exponentially,"
In her newly created position, Anne will support all VSA inbound Customer Service programs, including those at the South Jersey office serving B2C and B2B clients and the Philadelphia office focusing on calls for the city's main transportation company.
Anne expresses her excitement for the challenges of the contact center world and her passion for finding solutions. She describes herself as someone who meets challenges head-on.
Working in the fast-paced contact center industry, Anne acknowledges the constant encounters with obstacles such as new projects, staffing enrichment, and customer satisfaction. When there are opportunities for improvement, she prefers to take responsibility and work collaboratively to find solutions.
She is eager to contribute to the growth of future leaders at VSA, emphasizing the diverse opportunities for professional development that a contact center environment can offer.
For more information about VSA, Inc. please visit www.vsaprospecting.com