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Harold Stephens, Small IFA Wins National Awards For Vulnerability Work
A small, Bristol based IFA has won two prestigious awards, judged by industry leaders for their efforts in providing services to vulnerable clients.
By: Harold Stephens
These national awards, voted for by peers in the industry, recognise outstanding progress within individual firms in helping people in vulnerable circumstances. For a small firm with a small, but passionate team, this is a huge achievement.
Harold Stephens is a specialist later life financial planning firm, and the team is passionate about helping people make the most of their financial resources, especially those who may find themselves in vulnerable circumstance. The firm has a number of policies and procedures in place to identify and support vulnerable clients.
The judges were impressed with Harold Stephens' commitment to helping vulnerable clients. They commented: "They have clearly taken a very systematic approach to vulnerability and worked on breaking down vulnerability into key areas and reviewing how they can support each. They have a strong network of supporting agencies and pathways, rooted in the local community, so seem to have gone over and above standard practices."
Of the Vulnerable Customer Champion, Amy Wood, the judges said: "This applicant has introduced internal change (information cascading to team, as well as resource provision to clients and advisers alike), as well as a 'Later Life Network' in Bristol. The emphasis on helping clients and non-clients was a positive feature of the entry... the work they have been doing is clearly positive and of help."
Richard Higgs, Director of Harold Stephens, said: "We are delighted to have won two of the Just Group Vulnerable Customer Awards. As a small IFA firm in Westbury on Trym, we are leading the way in showing how it is possible to go above and beyond for clients to ensure they receive the best possible service. I'm so proud of our team!"
Amy Wood, Community Engagement Manager, said: "I would like to say a huge thank you to our contacts within the local community for enabling us to more easily signpost our clients to the support they need and for working with us to help improve what's on offer to the later life community in Bristol."
The Just Group Vulnerable Customer Awards are run by Just Group, a leading provider of retirement products and services. The awards are designed to recognise and celebrate the work of financial advice firms and individuals who are going above and beyond to help people in vulnerable circumstances.
Amy Wood, Harold Stephens