Better Business 2023 with the Customer Agility Framework ™

Customer Agility Framework ™ focuses on customer journey based organizational design that own products, services and the way to run and change them though a single software system.
Customer Agility Framework Overview
Customer Agility Framework Overview
LOS ANGELES - Oct. 3, 2023 - PRLog -- Many organisations are now looking at ways to optimize themselves be it through digitisation beyond having a website or email or a new ways of working like Agile. All these options incur costs so what is the best use of available funds? The key point must always be a realistic expectation of value for money to whatever criteria is set for the work.

While the issues around adopting Agile are numerous the critical part is what is the benefits and can they be achieved in your organisation. Many organisations have focused on the output of work as the key outcome of Agile, in a belief that it speeds up the delivery of work. Unfortunately, Agile only appears to do this if it is allowed to eliminate waste and non-Agile activities. For example, applying Agile in an organisation without encapsulating it in a bubble of its own requirements process, financing, reporting, metrics, governance, people, and processes creates duality and doubles or triples costs without driving speed. However, inside that bubble it can dramatically increase speed of delivery by eliminating waste. So Agile needs to be viewed in a holistic way with upstream and downstream activities on a single axis through the organisation in order to deliver benefits.

There is a new agile framework called the Customer Agility Framework ™  it is focused on driving success from all your organization's efforts. It contains two missing links in other agile frameworks and organizational life cycle firstly what work should be done and secondly how can work be qualified as impactful. It suggests a gradual change based upon impact and an expectation of ROI during the transformation. This way of working is responsive to the financial and operational success of organisations and drives a holistic approach to change while maintaining a healthy risk awareness and assurance process.

Customer Agility ™
Customer Agility Framework ™

Karl Smith
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