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Innovation Drives Double Success for FLS - Fast Lean Smart at European Field Service Awards
The FLS team wins Technology Innovation of the Year at the European Field Service Awards for its dynamic scheduling and route optimisation software FLS VISITOUR, alongside customer Amey Secure Infrastructure which won Pioneers of the Year.
Jeremy Squire, UK Managing Director - FAST LEAN SMART, said: "We are delighted to have won Best Technology Innovation at the prestigious European Field Service Awards, as well as enabling Amey Secure Infrastructure to achieve ambitious productivity and service level targets."
David Smith, Group Digital Transformation Director - Amey Secure Infrastructure, added: "It was superb to win the Field Service Pioneers of the Year Award at the European Field Service Awards alongside the FLS solution, which is helping Amey to bring a step change of experience both for the families receiving our service and for the tradespeople delivering it.
"FLS is transforming the ways of working in our business. We are utilising FLS to empower our colleagues, engage with our customers and excel our level of services, using technology to support our facilities offer. It's early in the process, but we are already feeling the benefits of visibility to book jobs appointments. I've not seen this level of scheduling before, offering the customer the best appointment at the point of sale."
With FLS' support, including its customer experience self-service portal featuring automated notifications, accuracy of times are being narrowed for Amey's tenant population. The service has improved from simply providing an option of 'which day' to a confirmed appointment within chosen one hour time slots. With real-time GPS tracking for operatives and advanced reporting to optimise scheduling, the partnership is on course to surpass improvements in operative task completion targets of more than 20%.
Kris Oldland, founder of Field Service News and organiser of the European Field Service Awards, said: "Congratulations to FLS and Amey on their Awards for their leading innovation in field service, pushing the boundaries for scheduling and route optimisation technology to excel in both service and efficiency. This was the result of customer nominations and peer review against tough competition and well deserved."
For more details visit: http://www.fastleansmart.com/
James Alex Waldron