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CEM Africa Summit announces more international CX-perts for speaker line-up in August
By: CEM Africa Summit
*CX = customer experience
The tenth edition of CEM Africa will return as an in person event in Cape Town from 23–24 August 2022. "CEM AFRICA is about getting real and separating true value from perceived," says Shannon Mackrill, co-founder of the event, "the customer experience must be elevated, and to do so, we need to drive ROI, but first buy-in from the ultimate decision-maker is needed."
He continues: "After a period of virtual events, we are back with improved networking, matchmaking and opportunities to share with and learn from some of the brightest CX minds and practitioners in person, and we are thrilled with our line-up, particularly the new speakers".
New CX-perts on stage
"Already pioneers in their respective industries and fields, locally and internationally"
This list includes the Western Cape Government Department of Economic Development and Tourism, Nestlé, Old Mutual, Standard Bank, Nissan, Sanlam, PNB Paribas, SA Taxi, Global Voice of #CX and The CX Group (the full list of new speakers appears below).
Two-day expo and key content
The latest edition of CEM Africa will gather more than 1000 delegates, including some of the brightest minds from hugely successful brands, such as Discovery, Checkers, Hollard, AVBOB, FNB, Mr Price and TFG, and many keen entrepreneurs and start-ups whose companies will also become household names in the near future.
The event features a two-day expo combined with key content, covering everything from personalisation, automation, AR/VR and machine learning, retention and customer journeys to data:
Leading industry support
CEM Africa can once again count on specialised industry support for this year's edition. NICE systems is the lead sponsor; Avaya and Novomind AG are diamond sponsors; Zoho boasts platinum status; the gold sponsors include The Immersion Group, Lifesize, QConnect, Freshworks, Freshtech and Everlytic; Rogerwilco and Insider have silver partnership status, while Moengage are bronze sponsors.
CEM Africa Summit