Calvi highlights exciting results in the ETIS-Calvi Survey ahead of Rome event

TILBURG, Netherlands - May 20, 2022 - PRLog -- Calvi is pleased to announce that from June 2-3, 2022, we will be exhibiting at the ETIS gathering in Rome.

In the run up to Rome, the Calvi Team is extremely excited to unveil that the Survey, conducted in collaboration with ETIS and finalized just a few short weeks ago, has received tremendous positive acclaim by ETIS participants of the Smart Charging and Payments Working Group, with several key findings set for a deeper dive in Rome.  The Survey consisted of approximately fifty questions, requiring a low effort on the part of ETIS Telco partner participants, while at the same time proving highly effective in terms of value-added insight.

We can reveal some important early findings, including that customer outreach via direct calls to Customer Care is still the preferred channel of choice and much more mature than other customer contact touchpoints. Digital and email channels were revealed to be much more entrenched, but lacking the maturity prevalent with direct calling, which was perceived as more empathetic and people-focused, versus digital self-service care options.

The results speak for themselves and are a huge success, with ETIS management reiterating numerous times that the Survey was by far the most successful one yet, with the most contributors ETIS has seen in years. In the words of ETIS participant Haide Hermet, Bill and Collect Process Manager at Telia Estonia: "What we valued highly in the Survey was the orientation to the customer. Questions provided by Calvi challenged us to think about the bill journey for a customer across all channels. It proves that Calvi has much expertise in building up Surveys and highlighting the results."

https://www.calvi-insight.com/