Subtonomy Broadens Support - Announces General Availability

STOCKHOLM - May 4, 2022 - PRLog -- SUBTONOMY, the leading Customer & Network Experience Platform provider, has announced it has added broadband network support to its Network Experience Platform. This means CSPs can now benefit from a fully convergent view of the network experience they're providing to individual customers in real-time - enabling them to efficiently monitor experience, proactively fix faults, meet customer service expectations, control costs and develop new, quality-based products irrespective of the delivery network.

Subtonomy's Network Experience Platform transforms support
We have been providing marketing-leading insight to mobile CSPs for the last 10 years. In that time, we have successfully retained all our customers. Now we are extending this support to broadband and fiber networks. The same, market-leading functionality is now available to support all customers, across all networks and all customer service channels.

"In the 10 years Subtonomy has been supporting mobile CSPs our customers' needs have changed," noted Fredrik Edwall, SVP Sales & Marketing at Subtonomy. "Many now offer both mobile and broadband services, or have identified the broadband market as one they wish to expand into. In response, we've extended our market-leading mobile Network Experience Platform to support broadband and gigabit fiber networks. This enables CSPs to deliver the type of fast, digital support that customers increasingly expect - no matter what the service or network technology - from a single pane of glass."

Subtonomy's approach brings unique advantages:

• Unified, accurate and real-time data - Subtonomy's platform brings together data from both mobile and broadband networks (2G, 3G, 4G, 5G NSA, 5G SA, broadband and gigabit fiber) in real-time to deliver an accurate and up-to-date view of customers' network experience in a single pane of glass.
• One source, multiple users - real-time experience data is available throughout the organization to operational teams, customer support, self-service platforms, digital channels (including chatbots), marketing, sales and business teams.
• Non-disruptive – Subtonomy can re-use a wide range of data sources so there's minimal disruption to the CSP.
• Digital autonomy – accurate, real-time data is fed to all channels simultaneously, supporting customers' desire to fix their own problems via self-service or other digital channels. This enables 90% of queries to be resolved through proactive self-service.

With Subtonomy's help CSPs can now deliver a new standard of support that's fit for the Gigabit era, differentiating themselves and positioning themselves as a provider of a quality network experience. Our broadband and gigabit fiber solution is now in production with our customers and available for general release to service providers worldwide.

Find out more: https://www.subtonomy.com