The Truth Is You Are Not the Only Person Concerned About a Hacked Facebook Page
By: Moikabi Post
Contacting an actual human being to help is so tough that scammers have created fake Facebook helplines to steal data or money from frustrated users. The only way to get help on Facebook is to either be famous or know someone who works at the company.
If you know somebody on Facebook, it can be easy. But if you're just one of the billions of users without Facebook staff connections, you're stuck dealing with automated systems.
The Facebook Help Center gives no obvious way to contact Facebook support. Instead, we have to deal with FAQs, chatbots, and forums – not real, human Facebook reps who can deal with a unique problem brought on by a hack.
Here's the thing about Facebook's customer service: As users, we aren't customers during the times when we are not advertising and paying Facebook, we are the product — Facebook wants our data to use for ad targeting. It means that there's little incentive for Facebook to do better when it has to provide support after hacks or stopping account compromises in the first place.
You would think that it would be in their interest for Facebook to improve security practices. The history of Facebook has shown the company to be more interested in growth and ad revenue and prioritizing that over security.
I was an actual paying Facebook customer. who used Facebook ads to promote businesses since 2008. My Facebook page got hacked earlier this year. Facebook has failed to restore ownership of my page to me. I resolved to have the hacked page deleted, and the company is failing to delete my hacked page.
My hacked/impostor Facebook page: https://www.facebook.com/
My new official Facebook page: https://www.facebook.com/