Capturing Patient Experience Feedback Data

Improving patient experience is a key aim for the NHS. Patient experience means putting the patient and their experience at the heart of quality improvement.
Sept. 24, 2021 - PRLog -- Direct Data Analysis Patient Experience Feedback Toolkit

At Direct Data Analysis, we specialise in the development of bespoke integrated patient experience feedback toolkits for NHS Trusts.

We can incorporate a range of feedback methods into your own bespoke, secure patient experience toolkit.

We work with you to identify your Key Performance Indicators (KPI's). We then discuss the most appropriate method for delivery – based on budget, service, location, population, etc.  The toolkit is extremely flexible to fit your service needs and can be managed fully or partially by yourself. Alternatively, we can manage the toolkit on your behalf.

Feedback Branding

Each survey is branded with your Trust information and logo, and is personalised to the service in question.

You can include as many services as you wish in your toolkit.

The toolkit also allows patients to choose the language they wish to view to provide the feedback.

Use of Images to Collect Feedback

Another way to increase the response rate is to make the survey visually appealing. If the survey design contains a variety of colours and images, customers will be more drawn to it.

The majority of our patient experience surveys can include high-quality images instead of text to make the experience engaging

Ideal, for touch screens, elderly and young respondents.

Reporting of Feedback Data in Real-Time

We can manage your data collection and reporting, or we can create your own secure feedback portal where you can view and print off real-time personalised data reports in seconds.

With your own secure reporting portal, you can view all your patient experience feedback data in real-time reporting, with just two clicks of your mouse.

Key Features of Our Surveys

Our patient experience feedback service is flexible to meet your requirements and has a range of features including:
  • Branding and images - can be included in most feedback surveys.
  • Quick and easy to implement - our surveys can be deployed within a few hours.
  • Mixed mode feedback – ability to mix a  range of feedback methods (smartphone, online, paperbased, etc) to capture the patient experience.
  • Multi lingual surveys – we can arrange for feedback questionnaires completed in a wide range of languages.
  • Structured questions to allow measurable improvement.
  • Professional independent analysis and reporting.
  • Real time data reporting - available with most of our survey methods, in line with the Francis Inquiry Recommendation 255.
Why not contact us for further information on our patient experience toolkit or other patient experience feedback solutions.

Direct Data Analysis Ltd



Telephone: 01782 367499

Phil Woodvine
Direct Data Analysis Ltd
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