Elision Launched Cloud Contact Center Software Suite
By: Elision Technologies Pvt. Ltd.
As per the announcement, the company will offer a cloud call center solution with a host of other offerings to benefit its customers. This offering is referred to as a cloud contact center solution suite. The company will offer this offering under SaaS model. It means the call centers, businesses, organizations, enterprises, etc. can use a cloud call center solution and other offerings as a rented product. The customers can subscribe to a monthly or annual subscription.
Cloud call center solution
The company will offer a cloud call center solution to the customers. This software will be hosted on the cloud of Elision. The customers will receive all standard or advanced features in this call center software to use based on their subscription. This cloud call center solution is also an omnichannel contact center solution. Therefore, depending on the need of the customers, the company will integrate the required communication channels into the call center software.
As per the shared details, the cloud call center software will have an inbuilt CRM solution. It will have major fields of a standard CRM system. This will help businesses or call centers to store more information about customers to provide more personalized responses.
The company has announced that along with the best cloud call center solution, the offered contact center suite also provides access to an agent app, called DialShree Mobi. It is a mobile app and agents can use it to work from anywhere.
Work from Home add-on
The company offers an add-on that is built to support a 100% remote work setup. Agents can work remotely even in situations when they don't have access to the internet or desktop.
The spokesperson of the company announced that along with the best cloud contact center suite, the company will offer some value added offerings to the users of this monthly subscription based hosted call center solution. This offering includes the following:
About Elision Technologies Pvt. Ltd
Elision is one of the leading IT companies based out of Ahmedabad, Gujarat, India. For more than 13 years, the company has been catering to its global customers with unified communication solutions and client centric services. The company has now launched a cloud contact center suite. For more details, visit https://www.elisiontec.com/