HoduSoft announces customer support software for e-commerce sector

DENVER - Sept. 22, 2021 - PRLog -- Leading VoIP software maker HoduSoft today announced the launch of omnichannel contact center software HoduCC for the e-commerce sector. The specially-designed contact center software is suitable for e-commerce players who experience high volume customer contact over multiple channels.

"HoduCC brings agility in contact center operations with omnichannel customer mapping at all times for the e-commerce industry. We have taken into cognizance the special needs of the e-commerce players to design a software that suitably matches their needs, company Co-Founder and  Chief Business Development Officer, Kartik Khambhati said about the announcement today.

HoduCC is an innovative customer support software with features such as Voice, Video, Email, SMS, Live Chat that support secure, intelligent, and advanced communication needs of the e-commerce contact center operators. The software also has modern auto dialers for automating tasks such as the predictive dialer, progressive dialer and preview dialer. With a host of in-built and add-on tools and integrations, HoduCC is an ideal solution for remote, hybrid, or work from home models.

"Today most of us have moved to online shopping, due to the convenience and ease offered by e-commerce. Our contact center software fills in the need for proactive customer communication support in the hyper-competitive and dynamic marketplace," he added.

The e-commerce players mostly witness a high volume and low margins. Customers evaluate the companies based on response time, multi-channel communication, ease of use and self-service. HoduCC is the complete customer support software to meet customer expectations and automate contact center operations for higher productivity.

https://hodusoft.com

For media enquiries:

Name : Kartik Khambhati

Email: sales@hodusoft.com

Phone:+1-707-708-4638