Elision Launched Tools for Remote Call Centers

By: Elision Technologies Pvt. Ltd.
TORONTO - May 23, 2021 - PRLog -- The company has announced to offer diversified solutions for remote call centers. The company has developed different solutions and tools to empower agents working remotely for a virtual or remote call center.

"The remote call centers are in existence for many years. Many call centers work remotely using a cloud call center solution and other tools. We have been offering the required solutions to this type of remote call center. Now, we have launched some solutions for the call centers that are moved to the work from home model because of the COVID 19 or some other reasons. To help them make sure the agents do not face challenges in the new work environment of remote working, we provide a range of tools", shared the spokesperson of the company.

The spokesperson of the company shared a list of new tools that are built to support agents that work from home, which are recited below:

1. Cloud call center solution

The company has announced to offer a cloud call center solution with a security module. This solution will make sure that agents can access the call center solution from a remote location in a hassle free manner. Additionally, the security module will make sure that the remote access stays secure for the users.

2. Work from home add-on

This add-on is available for the call center solution as well as cloud call center solution users. This add-on can be integrated into the call center solution (https://www.elisiontec.com/contact-center-solution). It lets agents work in any situation such as low bandwidth internet or no internet, no access to the computer, etc.

3. Web conferencing solution

The company has announced to offer a web conferencing solution to let remote agents and supervisors work in collaboration. As per the shared details, the web conferencing solution of Elision is loaded with amazing features. It also supports video conferencing. This tool is offered to lets call centers have meetings and conferences to keep the team of agents motivated.

4. Mobile app for agents

The company has announced that it has a mobile app, called DialShree Mobi to offer to agents working from home. This app provides all the required features to the users of the call center dialer to the agents and let them work efficiently using this mobile app.

About Elision Technologies Pvt. Ltd

The company has been catering to diversified industries across the globe with the unified communication tools. It has the most advanced call center solution and various tools for call centers. Now, the company has launched multiple tools to empower remote agents. To know more about these tools and must have tools, please visit https://www.elisiontec.com/must-have-tools-for-agents-working-from-home/

Mehul Shah
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Tags:Cloud Call Center Software
Location:Toronto - Ontario - Canada
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