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Follow on Google News | Elision Launched Smart Grievance System for Smart Cities and BusinessesElision announced the launch of a smart grievance system for smart cities.
By: Elision Technologies Pvt. Ltd. "In the smart cities, the government keeps a helpline number for public grievance management. Citizens can call on that specific helpline number to share the concerns and queries they have. Alternatively, they can raise an issue via the mobile app or web app shared by the government. In any case, a centralized system is used to create the grievance ticket, also known as a support ticket. Once the grievance ticket is raised, it needs to be resolved within a specific time period. The grievance management system plays an important role here and that's why we have built a comprehensive smart grievance management solution", shared the spokesperson of the company The spokesperson of the company shared that, this smart system is made of two solutions: 1. Call center solution (https://www.elisiontec.com/ 2. A help desk ticketing solution to raise, manage, track, and resolve tickets. 3. IP PBX solution to empower internal communication and collaboration. As per the shared details, the launched grievance management solution works by following the below mentioned model:
About Elision Technologies Pvt. Ltd It is an IT company based in Ahmedabad, Gujarat, India. It has been offering a range of unified communication solutions for more than 13 years to its global clients. The company has now launched a smart grievance management solution. For more details, please visit https://www.elisiontec.com/ End
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