Top 3 AI Chatbots to Boost IT Service Team Performance

Jan. 19, 2021 - PRLog -- As opposed to network and system IT management, which are more oriented towards technology, service IT teams follow processes that directly relate to customer needs. Continual improvement is at the core of service IT because it aims to increase customer satisfaction and engagement.

Since AI chatbots' primary role is to interact with customers and help them solve issues, it is evident how incorporating conversational AI into your business will help your IT service team's performance.

With the help of the right AI chatbot, your team won't be bogged down with managing trivial customer requests and will consequently have more time to deal with problems that require a human touch.

Here are the top three AI chatbots that will boost your IT service team's productivity.


Aisera's Service Automation ( tools will completely revolutionize your business. With the help of Conversational RPA, this chatbot can automate repetitive requests, reducing the time required to diagnose and resolve a problem. It can also transfer conversations to a human employee when needed--without the customer even noticing.

The beauty of Aisera's systems is that they fit into the tools you're already using and are easily scalable to a business of any size. It doesn't matter whether you're a small software company or a global enterprise; Aisera will lift the load of less important inquiries off your employee's shoulders while also helping your customers work through their issues without a hitch.


Another excellent option for an IT service AI chatbot is Bold360 ( Similar to Aisera, Bold360 can handle routine requests around the clock and seamlessly connect with a human agent when the customer problem becomes more complicated.

It streamlines customer service and increases customer conversion, while also modernizing internal systems. IT support teams need time to search through their databases and submit tickets. Bold360 reduces that time so everyone can quickly get back to meaningful work.


If you've done research on AI chatbots, you must have come across Aivo ( It is one of the most popular AI chatbot platforms around, and with good reason. Aivo has advanced language recognition abilities; it can recognize regionalisms, industry terms and colloquial expressions.

Aside from efficient customer interaction, Aivo also ensures agile content management, much like the other two options on this list. It also generates advanced reports that deliver insights into patterns of customers' questions or problems.

The Best AI Chatbot for You

The most important thing to do when evaluating AI chatbot services is to take your time. Browse through the list of features each offers and compare the prices. Not every chatbot will work for the size of your company or the type of IT products or services you're offering.

Elizabeth Domenech
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