Softline Confirmed 99.982 % Availability of Cloud Services

LONDON - Dec. 15, 2020 - PRLog -- Uptime Institute has yet again certified the data centers hosting Softline cloud as Tier 3. The combined audit has confirmed the data centers availability at 99.982 %, thus the annual downtime will not exceed 1 hour 35 minutes. Aiming at the best market offering for its customers, Softline both gives transparent SLA based on these high availability figures and provides the financial assurance of strict compliance. With its unique industry expertise, Softline is confident of the quality and reliability of its cloud solutions and services.

Softline is developing its cloud business with success, while also expanding and improving its customer interfaces. Providing corporate clients from various sectors of economy with proprietary cloud services that can solve almost any IT problem, the company arranges each project to be accompanied with a service level agreement, SLA. The SLA terms are unique to the Russian high-tech market. The maximum potential downtime of the data center infrastructure is 1 hour 35 minutes per year, which corresponds to the availability index of 99.982 %. In addition, Softline provides the market-best financial assurance for strict compliance with all SLAs. This approach helps the company to provide the fullest satisfaction for the customers.

Broad capabilities of SLAs result from the top industry expertise of Softline, unreachable for its competitors. Today, Softline cloud offers the best performance in the market. The solution is built on the certified FlexPod platform based on server and network equipment from Cisco, Dell, HP, NetApp storage systems, and VMware software. The cloud is an ideal fit for hosting application servers and databases, creating the test and development environments, simplifying the distributed infrastructure management systems, and implementing high-load web projects.

Softline cloud is based on Tier 3 data centers, including Ixcellerate Moscow One and DataLine datacenters. In addition to the redundancy of critical nodes, the Tier 3 standard means that service and maintenance can be performed without disruptions to the process equipment. According to the results of an audit recently conducted by Uptime Institute, all data centers hosting Softline hardware have confirmed compliance with Tier 3 with the availability at 99.982 %. These are the values used by Softline in its SLAs.

"Today Softline is the obvious leader in the Russian cloud services market. None of our competitors can offer the expertise that we have accrued over the years of hard work. Close cooperation with vendors, our team of experts for each software and hardware item, our products and services that make a difference in terms of cost, quality and functionality — all these factors mean that we can offer exclusive SLA terms for our customers," says Boris Shoykhet, Head of the Cloud Solutions at Softline Cloud Technologies Department, about the company's approach to SLAs.