Elision Announced to Offer Call Center Solution for Collection Agencies
Elision announced that the company will offer a call center solution, which is specifically developed for the collection agencies in India and worldwide. The existing users of DialShree can transform the software into a collection.
By: Elision Technologies Pvt. Ltd
According to the shared details, this call center solution will have all features of the advanced software available in the market such as auto dialers, predictive dialers, advanced call distribution, and routing rules, unified communication, etc.
The spokesperson of the company announced the list of features available in this call center solution for collection agencies, which are listed below:
· Buckets to add customers of different groups in different buckets. For example, customers who pay on time get added to Bucket 1, and customers who often skip the EMIs get added to the bucket 2.
· Custom fields and forms to show to the collection agents to make their conversations more precise and to the points.
· Integration of this call center software for collection agencies with the CRM solution of the collection company to show all the required information to the agents to personalize the conversation even more.
· Custom dispositions to select after the call such as PTP (Promise To Pay), callback request, etc.
· Lead filtering for the leads, which have already paid the EMI
· And more
"Call center solutions can be used by collection agencies, but there is a lot of manual work involved even if they use the software. This definitely affects performance. Therefore, we have designed and developed this call center software for collection agencies (https://www.elisiontec.com/
According to the shared details, the users of DialShree, which is a proprietary call center solution of Elision, can get this software by upgrading the software. The company offers the call center collection module integration option if someone already using DialShree wants to use a collection call center solution.
About Elision Technologies Pvt. Ltd
It is a VoIP company based in Ahmedabad, Gujarat, India, and has branches in multiple countries in the world. The company offers various unified communication solutions for more than 13 years now. A call center solution is one of the most prominent software of the company. It has now launched the call center software for collection agencies. For more details, visit https://www.elisiontec.com/
Elision Technologies Pvt. Ltd