AC InfoSoft Announced to Offer Call Center WhatsApp Integration

AHMEDABAD, India - Sept. 7, 2020 - PRLog -- AC InfoSoft, a leading VoIP company, launched call center WhatsApp integration services. The company has been catering to the call center software industry since its inception. To cater to the increasing demand for WhatsApp as a communication channel in the call center solutions, AC InfoSoft launched call center WhatsApp integration services.

The company has announced to offer this integration service for any third-party aka proprietary call center software and open-source call center dialers as well. According to the shared details, the proprietary call center dialer users need to have the required access to integrate third-party APIs into it.

AC InfoSoft has announced that the call center WhatsApp integration service is open for all businesses and call centers across the world. The company will provide its perpetual call center software along with integrated WhatsApp as one of the communication channels.

The company has announced two models for call center WhatsApp integration as listed below:

·         Call center WhatsApp integration with the business WhatsApp API and

·         Call center WhatsApp integration without a business WhatsApp API

AC InfoSoft also announced the list of features, which will be availed to users after this integration:

·         Two-way chat

·         File sharing

·         Image sharing

·         Video sharing

·         Document sharing

·         Usage of emoticons

·         Chat history

·         Chat logs

·         WhatsApp templates

·         WhatsApp reports

AC InfoSoft shared that more than 2 billion people daily chat actively on this communication tool. It is a dominating communication tool in countries like India, Nigeria, Mexico, Germany, Singapore, Brazil, Indonesia, etc. Thus, integration of this communication channel into the call center dialer can help businesses leverage multiple benefits such as:

·         Meeting customer demands

·         Delivering a better customer experience

·         Improving customer satisfaction

·         Reducing request/call handling time

·         Boosting productivity

·         Deflect call volume

·         Increase first contact resolution (FCR)

·         Save time

·         Reduce expenses

·         Increase reach

·         Increase lead generation

·         Increase sales

·         Increase customer retention

·         Improve profits

·         And many more

According to the shared details, VoIP experts of AC InfoSoft can integrate multiple numbers in a single call center solution. Moreover, a designated number can be used by all agents. This helps in improving and retaining brand reputation.

About AC InfoSoft

It is a VoIP company, which caters to its global customers with VoIP services and solutions. The company has been offering various VoIP software solutions. Among all offered software of AC InfoSoft, its range of call center solutions is renowned and widely used in the world. To add one more service in the list, AC InfoSoft has launched call center WhatsApp integration. Its official webpage shares all details: https://www.acinfosoft.com/call-center-whatsapp-integration/