Elision Announced to Offer Omnichannel Call Center Software Philippines

NEW YORK - Aug. 13, 2020 - PRLog -- Elision Technologies Pvt. Ltd, more popularly known as Elision, is a leading VoIP company that has been offering advanced call center solutions to the world call centers and businesses. Recently, the company has announced to offer Omnichannel Call Center Software Philippines.

As per the shared details, this call center software is specifically designed and developed for call centers in the Philippines. It is furnished with some amazing features and advanced functionalities such as:

·         Predictive dialer

·         Auto dialer

·         Manual dialer

·         Preview dialer

·         Power dialer

·         Progressive dialer

·         Skill-based call routing

·         Most idle agent call routing

·         Dashboards

·         Live statistics

·         3-way conferencing

·         Whisper

·         Barge-in

·         Call recording

·         Reports

·         And many more

As per the shared details, the call center software Philippines shared by Elision supports both, PRI and SIP lines. Thus, call centers in the Philippines can use any of the lines or both of them as per their requirements.

The offered software is an omnichannel call center solution. It supports all modes of communication such as:

·         Audio calling

·         WhatsApp messaging

·         Video calling

·         Live chat

·         SMS

·         Fax

·         Email

·         Facebook messaging

·         Video calling

"The Philippines is one of the countries, which have a major market space of the call center share. We have seen many call centers in the Philippines that use VICIDial, which is an open source call center solution. However, there are many restrictions with VICIDial as it is an open source solution.

The spokesperson of the company shared that the company also offers some add-ons to provide added features and functionalities to empower call center in the Philippines:

·         Sticky agent

·         Agent Screen Capture

·         SMS broadcasting

·         Voice broadcasting

·         Keyword Spotting

·         Work from Home

·         Graphical reports

·         Hotkeys

·         Plug & Play API

·         And many more

Elision also announced that the company will offer API integration services to the Filipino call centers, so they can take advantage of a whole solution. From CRM solution to IP PBX, ePBX, IT Help desk ticketing solution, etc. can be integrated with the offered call center solution for the Philippines call centers.

About Elision Technologies Pvt. Ltd

It is a leading VoIP company based in Ahmedabad, Gujarat, India. It also has branch offices in Mumbai, Bangalore, and Delhi. Moreover, the company holds a presence in the USA, the UK, and Mexico. It has been offering unified communication solutions to its global customers for more than 12 years.To know more about this Omnichannel Call Center Software Philippines, please visit https://www.elisiontec.com/contact-center-solution-philippines/