AC InfoSoft Announced to Offer Smart Call Center Software for Call Centers

NEW YORK - Aug. 4, 2020 - PRLog -- AC InfoSoft is a leading VoIP company. The company has launched multiple call center solutions. The company has announced to offer smart call center software to call centers. As per the shared details, the company will provide a smart technology-driven software to benefit call centers, so they can run hybrid campaigns.

This software is built with bleeding-edge technology to benefit call centers with advanced features such as:

·         Dashboards with live statistics

·         Unified communication channels including audio and video calling, chat, SMS, fax, email, Facebook, Twitter, etc.

·         Screen share

·         Predictive dialer

·         Power dialer

·         Progressive dialer

·         Preview dialer

·         Auto dialer

·         Manual dialer

·         Sticky agent

·         Skill-based call routing

·         Advanced call distribution

·         Soundboard Avatars

·         Text to speech

·         Interactive voice response (IVR)

·         Survey

·         Polling

·         Web forms

·         Hotkeys

·         Blind call transfer

·         Attended call transfer

·         3-way conferencing

·         Call recording

·         Call forwarding

·         Unlimited call queues

·         Call snooping

·         Whisper

·         Barge-in

·         Graphical reports

·         Standard reports

·         And more

The company also integrates a CRM (Customer Relationship Management) solution with this call center software. This integrated solution provides a seamless functional model, so systems can work flawlessly with less human efforts.

"Smart call center software is the need of the time. The call center industry is very competitive. There are so many calls a call center needs to handle per second. To let these call centers gain competitive edge, we have taken advantage of bleeding-edge technologies, VoIP technologies, and smart technologies and have built this software. This call center solution shows a complete record of the caller, so agents have the required information to show. Knowing the caller helps agents to boost first call resolution ratio", shared call center software development lead of the company.

The company announced the advantages of using this software as listed below:

·         Personalized responses to customers

·         Increased customer satisfaction

·         Improved customer loyalty

·         Increased referral business

·         Increased repeat business

·         Boosted productivity

·         Reduced expenses

·         Competitive advantages

·         And many more

About AC InfoSoft

AC InfoSoft is a leading VoIP company. The company has been catering to its global client for more than a decade. It offers development, customization, and support services in different technologies such as FreeSWITCH, Asterisk, WebRTC, OpenSIPs, and Kamailio to build different solutions. It also offers installation, set up, configuration, and support services for different open-source VoIP solutions such as FusionPBX, VICIDial, FreePBX, ASTPP, etc. AThe company has added a webpage on its website to show all details. Visit https://www.acinfosoft.com/ac-smart-call-center-software/ to know more details of this webpage.