COVID-19 Puts Remote Communication Skills In Demand, Says Best-Selling Author

BEVERLY HILLS, Calif. - March 16, 2020 - PRLog -- Are you a good communicator? "You'll need to be," according to top keynote speaker, career coach, and Fortune 500 consultant, Dr. Gary S. Goodman.

The COVID-19 virus is forcing millions to suddenly work from home, and "most folks aren't ready," he states.

"Any flaws you've had on site will suddenly be magnified," Goodman warns.

"If you're a poor listener, and most folks are, without body language to interpret message enhancing signals, you'll be scratching your head, wondering what people are trying to get across. And they'll misunderstand you, unless your messages become crystal clear."

Goodman is the best-selling author of Crystal Clear Communication: How To Explain Anything Clearly In Speech or Writing, a top audio program at Audible and popular book published by G & D Media.See: https://www.audible.com/pd/Crystal-Clear-Communication-Audiobook/B00N44XTP2?qid=1584384958&sr=1-1&ref=a_search_c3_lProduct_1_1&pf_rd_p=e81b7c27-6880-467a-b5a7-13cef5d729fe&pf_rd_r=99ZXPNYR4Q83B69V2J4N

In it, Goodman shows how to organize your ideas on the spot, overcoming your stage fright and writer's block, while sounding more credible and dynamic.

Most organizations will be playing catch-up. Communication in business has been maligned as a "soft skill" and it has been taken for granted, says Goodman.

"But that's false," he points out. He should know, having earned three degrees in the field. These include a PhD from the Annenberg School For Communication and Journalism at the University of Southern California, where he also taught.

Goodman also says telephone traffic will increase, and today's generations are simply not used to communicating in real time through this medium.

"We're okay at texting and firing-off simple emails, but we're lacking real-time interaction skills, requiring give-and-take."

Who will become the winners as remote working becomes more of a norm?

"People with contact center skills, especially with telephone and chat experience should thrive," he predicts.

"The rest will have to learn, and quickly."

They can start with his audio and book, Crystal Clear Communication: How To Explain Anything Clearly In Speech or Writing.

Goodman can be reached for further comment at gary@customersatisfaction.com or at (818) 970-GARY (4279). www.customersatisfaction.com