Loway and Grandstream Announce Product Compatibility
Grandstream's UCM series of IP PBXs are now compatible with Loway's QueueMetrics platform, offering an enhanced call center communication solution.
Loway provides call center management software solutions trusted by thousands of companies worldwide. The QueueMetrics reporting suite allows call centers professionals to monitor agent productivity, measure targets, track conversion rates, view statistics within an easy-to-use interface, and more. QueueMetrics for Grandstream's UCM is offered as SaaS cloud hosted solution. To learn more, visit https://www.queuemetrics.com?
Grandstream's UCM series of IP-PBXs has become one of the most popular on-premise IP-PBXs in the world thanks to its ability to support enterprise-grade voice, video, data and mobility communications without requiring any licensing or on-going fees. It allows call centers to build a scalable, redundant, and secure communications network with high-end features and customizable call routing. It also includes a call center suite to make it as easy as possible to build, deploy and manage contact center solutions.
Founded in 2004, Loway develops complete, reliable and customizable call center software solutions for the Asterisk PBX marketplace. Their distinguished QueueMetrics created modern standards in performance measurement and reporting for call centers based on Asterisk technology. WombatDialer is a flexible, easy to use outbound dialing platform and a perfect complement to QueueMetrics. Visit www.loway.ch for more information.
Grandstream Networks, Inc. has been connecting the world since 2002 with SIP Unified Communications products and solutions that allow businesses to be more productive than ever before. Our award-winning solutions serve the small-to-medium business and enterprises markets and have been recognized throughout the world for their quality, reliability and innovation. Grandstream solutions lower communication costs, increase security protection and enhance productivity. Their open standard SIP-based products offer broad interoperability throughout the industry, along with unrivaled features and flexibility. Visit www.grandstream.com for more information.