AC InfoSoft Launched Call Center Software Development Service

NEVADA CITY, Calif. - Dec. 13, 2019 - PRLog -- On this occasion, a representative of the company announced the launch of call center software development services. The company will build custom call center software solutions based on the need of the customers and provide it with 100% white labeled software and code to the clients.

The company has announced that it will offer call center software development services to its global customers using one or more VoIP development technologies.

As per the shared details, the expert call center solution development team of AC InfoSoft can build a call center software with all standard to intelligent features.

·         Live dashboards

·         Real-time agent view

·         Soundboard Avatars

·         Disposition bucket

·         Power dialer

·         Progressive dialer

·         Preview dialer

·         Auto dialer

·         Manual dialer

·         Advanced call distribution

·         Skill based call routing

·         Sticky agent

·         Round robin call routing

·         Call routing to the agent with the least wrap-up time

·         Call routing to the idle agent

·         Priority call queue

·         Music on Hold

·         Nested interactive voice response

·         Whisper

·         3-way conferencing

·         Call recording and playback

·         Blind call transfer

·         Attended call transfer

·         Call forwarding

·         Agent statistics

·         Call detail logs

·        Graphical reports

·         And many more

As per the shared details, the company will also provide integration of different systems and websites with the call center software based on the requirements of the customer. Below is the list of offered integrations announced by the company:

·         Call center CRM integration

·         Call center WhatsApp integration

·         Call center Facebook integration

·         Call center Twitter integration

·         Call center Web Form integration

·         Call center third party form integration

·         Call center API integration

The representative of the company announced that the call center solution development experts of the company have expertise in building smart call center software that supports unified communication. Thus, the company also offers omnichannel call center software with smart features development services which will have the following communication channels:

·         Voice calls

·         Video calls

The company will build a custom solution that will be 100% white label and at the end of the development cycle, the whole call center solution will be provided to the customer with all rights on it.

About AC InfoSoft

It is one of the best VoIP development companies that offer different VoIP solutions as well as VoIP development services. The company offers VoIP services in Asterisk, FreeSWITCH, OpenSIPs, WebRTC, and Kamailio.  To know more about it, please visit https://www.acinfosoft.com/call-center-software-development/