ASTPP Announced to Offer Support Ticketing Solution within ASTPP
ASTPP is a leading open source smart VoIP solution. The community has announced to offer a support ticketing solution.
By: ASTPP Billing
This solution is furnished with a wide array of features one expects to have in a standard technical ticketing solution. Below is the list of key features available in the support ticketing solution:
· It supports different departments. One can create more than one department to provide department wise support services.
· The departments can be assigned to an admin or a different sub-admin.
· The customers can open a support ticket via the customer portal of the ASTPP. It means they do not need to access any other third party solution to raise a ticket.
· The customer can also open a ticket by sending an email. This email needs to be sent to the predefined department.
· The support tickets raised by the customers of resellers can be accessed by the admin to provide the best customer service to the customer of the reseller as well.
· An email notification will be sent to a predefined technician and admin when a new support ticket is created
· And more
"ASTPP is a smart telephony solution with multiple VoIP software solutions available as inbuilt systems. It means it is used for SaaS model based businesses. It also has a reseller model so the same products and services can be resale by the reseller. Similar to any services, the customer of different services of ASTPP may also need the support services.
As per the shared details, this "Support Tickets" is a community add-on. It means that this add-on is available to all different version users of ASTPP: A Smart TelePhony Platform, unlike ASTPP enterprise add-ons which are not available to open source version users of the ASTPP.
It is an open source VoIP solution for more than 16 years. Earlier, it had offered open source VoIP billing solution to its users. The latest version of ASTPP is a smart telephony software and it offers open source and enterprise versions, both. The "Support Tickets" is one of the add-ons available to its users. For more details, please visit https://www.astppbilling.org/