iNextrix Announced iCallify as a Solution to Delight Customers
iNextrix announced that their intelligent call center software will work as a customer delighting solution.
By: iNextrix Technologies
As per the shared details, this call center software is furnished with a wide array of features that are built specifically to delight customers in multiple ways. The spokesperson of the company shared more details about some of the features available in this intelligent call center software.
iCallify has multiple call routing rules. The Sticky Agent is one of the call routing rules which is developed to delight customers. According to this rule, all calls of a customer will always get routed to the same agent. This feature will help agents and executives to build a strong relationship with the customer. The emotional connection will help agents and executives to delight customers and make sure the call center or company receives repeat and referral business.
As per the spokesperson of the company, this intelligent call center software has different features that can be used strategically to increase customer satisfaction. For example, the callback feature can be used to call customers that abandoned the call due to waiting time. The feature like call script can be used to let agents know what they are supposed to speak during the call.
"We aim to provide the best tool that can help call centers and companies to take care of the customers' calls quickly and provide them the support they are looking for. This is the reason we used the latest technologies and built intelligent call center software. We have already released a version update of this solution and we are performing competitive research and collecting feedback from our customers so we can add further features to benefit our current and future customers", shared spokesperson of the company.
About iNextrix Technologies Pvt. Ltd
It is an IT company based in Ahmedabad, Gujarat, India. The company offers client centric development services and innovative products such as iCallify: Intelligent Call Center Software. To know more about this call center solution, please visit https://inextrix.com/