Aug. 20, 2019
-- According to research by Ofcom (https://www.ofcom.org.uk/__
at the end of July 2019, nuisance calls are in decline in the UK. In a study carried out over four weeks, respondents logged and categorised calls received on their landline phones. The results were surprising. The findings indicated the smallest number of nuisance calls since the start of Ofcom's research in 2013.
It would seem, however, that in the same time period scam calls have become more widespread. Participants in Ofcom's study believed that 26% of the nuisance calls that they received were scam calls. This is in comparison with 4% reported in 2017, a dramatic increase. It was also found that calls about tech support and PPI originated particularly often from abroad. This increased amount of reported scam calls can also be attributed to an improved societal vigilance regarding scam calls and suspicious callers.
Another aspect of this study is that it was only carried out on landline phones. Given that the use of these phones is declining rapidly, it is arguable that scammers now prefer to use other methods to contact their victims. These can predominantly include calls to mobiles but also email and in person contact. Some scammers even contact their victims via forums, for example on dating sites.
Given the importance of this research information, www.tellows.co.uk
, a platform for users to share unknown callers' information and for reverse phone number search, has published an article describing the findings in more detail.
For more information, please visit https://blog.tellows.co.uk/2019/08/scam-calls-on-the-increase-nuisance-calls-in-decline/