Leading Cyber Security Firm Launches Customer Support Software for Service Providers

ORLANDO, Fla. - June 4, 2019 - PRLog -- Wrkoo, a new customer support software that launched last month, is seeing an increase in interest with IT service providers, since its release. The powerful support software aims to bridge the gap on daily customer support problems that businesses face, while empowering support teams to quickly produce the right answers, and foster excellent customer support using Wrkoo's smart AI system.

Wrkoo was developed by Exchange Defender, an industry-leading provider of cyber security for small businesses in a joint effort with its parent company, Own Web Now. Wrkoo was created in an effort to eliminate human error and inconsistencies. The customer support software helps companies with time management, tracking their bottom line and employee performance, control on daily business activities such as resources, people, inventory, services and products, competition and tracking of goals and project timelines.

The smart ticketing software has two initial plans available, Professional and Enterprise ranging between $49-$69 a month. Through the custom online portal, clients are able to maintain brand consistency by customizing their platform to match their company branding.

Customer support software like Wrkoo will continue to evolve. With Wrkoo, companies are able to get started right away due to the overall user friendliness of the system. It requires zero installation and zero onboarding. The ticketing tool helps teams to become more time efficient and productive during working hours.

Customer support representatives are able to solve customer problems at a faster rate with built-in smart notifications that quickly notify them of any changes or updates to existing tickets.

The highly integrated SAAS software is able to manage the day to day of support operations for a business of any size, securely storing customer profiles and interactions within the cloud. The powerful tool empowers customer support agents to take control of the client interactions. Supervisors of the customer support agents are able to easily track the successes of their customer support team. As an all-in-one customer software, Wrkoo aims to power businesses for smooth day-to-day operations of customer support teams.

For more information about Wrkoo, please visit https://www.wrkoo.com/