Need a cure for customer escalations? Sick of supervisor calls?

CANTON, Ga. - April 8, 2019 - PRLog -- The Customer Escalation Handbook, is the newest, downloadable publication from Marci Reynolds, a customer operations expert and the author of The Operations Blog.

Per Reynolds, "Customers want you to solve their problems swiftly and accurately, and to keep them informed along the way. When this does not happen, customers will escalate.

Customer escalations can take a lot of time and can be very difficult to address. Conversely, customer escalations can be a good thing as they provide opportunities for leaders to learn how to improve  processes, products or services."

This 35 page handbook will help customer support leaders learn:

• The keys to preventing escalations
• Understanding why customers escalate
• How to equip and empower front line employees
• Best practices for handling an escalation conversation
• How to keep the C Levels happy
• The importance of follow up

Many of the top research firms have completed studies on the correlation between customer experience and business results. Study after study has shown that when critical interactions like client escalations, are handled well, businesses will see improvements in customer retention, loyalty and spending over time.

The 35 page Customer Escalation Handbook is available for immediate download for $10.00 USD at escalationbook.com.

AUTHOR BIO

Marci Reynolds is a customer operations expert with deep expertise in leading business to business, customer support functions, 24/7/365 for mission critical products and services. She is also the author of the popular Operations Blog. She has her Master's Degree in Business & Operations from Bentley University, and a Bachelor's Degree in Business Administration from Northeastern University.