SOPHI Kickstarts Operations in Cebu

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Cebu City - Cebu - Philippines


CEBU CITY, Philippines - Aug. 30, 2018 - PRLog -- SophiOutsourcing Inc., a Dumaguete-based business process outsourcing company that provides call center and back office solutions to tech startups, has jumpstarted its expansion efforts with the opening of their Cebu office at the Mabuhay Tower in Cebu IT Park on June 30th. The initial project focuses on their new e-commerce accounts based in the US, doubling the original batch from the Dumaguete operations site.

"SOPHI has maintained an increase in business growth by over 100 percent year-over-year. We have contributed to the employment of talent in Dumaguete, and we are excited to bring more job opportunities to Cebu," said President and Chief Executive Officer Chloe Franken-Ututalum.

SOPHI has been instrumental in helping tech startups in the US and Europe grow their operations at minimal costs. The company remains true to their mission statement of making "outsourcing easy for startups."

"This project alone is an expansion effort to support the growth of one of our clients in the fashion industry in Los Angeles, and we're looking to scale our teams  with the new office," added Franken-Ututalum.

Franken-Ututalum disclosed that the new location in Cebu is projected to generate at least 100 call center jobs by the last quarter of 2018. That number is estimated to double in 2019 with the addition of new clients in the industries of  travel, fashion, and mobile development.

"We're excited to bring more jobs to Cebu. The talent here has been impressive so far, and we can't wait to grow our family and expand our service offerings to align with the skill set in a bigger city," Franken-Ututalum said.

SOPHI has an existing facility in Dumaguete City that employs about 300 agents in the fields of customer service, technical support, and marketing.


Established in Dumaguete City in 2008, Sophi is a business process outsourcing center that delivers customer service and back office solutions to start-ups in the US and Europe. Sophi has extensive ties to the tech industry in the e-commerce and travel space. The company provides multichannel call center management, back office support, and digital marketing, among others.

For more information, visit, or contact Kae Lena Nuique at +63 936 922 3694 or email

Kae Lena Nuique
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Tags:Call Center, Startups, Outsourcing
Location:Cebu City - Cebu - Philippines
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