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Follow on Google News | Virtusa and Pegasystems help Digital Federal Credit Union Transform Member ExperiencesNew CRM system will improve member services, reduce costs, and handle rapid membership growth for New England's largest credit union
By: Virtusa "This system is the result of our innovation around how to approach transformation projects, the strong capabilities in Pega software, and the longevity, depth and breadth of our Pega CRM experience," DCU (https://www.dcu.org/ "We're committed to innovation and providing our members and employees with an intuitive experience," Virtusa, a Systems Integration Partner, initiated the project with an Accelerated Solution Design (ASD) engagement that transferred DCU's existing capabilities and integrated internal and external systems into the new Pega CRM system, while rationalizing and simplifying workflows used throughout the credit union. Virtusa will continue to enhance the DCU member experience using interactive tools from Pega such as online chat, as well as improve efficiencies for DCU staff that service accounts and members. Virtusa will also provide DCU with additional oversight functions such as reporting and analytics, while continuing to integrate downstream systems into the platform. Virtusa has been a strategic partner of Pega for more than 18 years, providing systems integration services for clients deploying Pega solutions. "With customer expectations at an all-time high, financial institutions need to deliver better customer service or put themselves at risk for customer churn. By implementing solutions that provide intelligent recommendations and end-to-end automation, financial institutions can guarantee consistently valuable experiences to secure lifelong customers," said Don Schuerman, CTO and vice president, product marketing, Pegasystems. "The value of Virtusa's expertise, along with Pega's industry-leading capabilities, will bring DCU's vision for superior service to their members to fruition." Pega's end-to-end suite of customer engagement applications for marketing, sales, and customer service (https://www.pega.com/ With more than 25 years of domain experience, Virtusa has delivered successful solutions that have transformed several global banks, top brokerage firms, and card and payment providers. Virtusa works with banks and financial services firms (http://www.virtusa.com/ End
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