Webline-Services: Intelligent Knowledge Management and Support Chat Software

NANUET, N.Y. - April 26, 2018 - PRLog -- All business owners can agree that one of their main purposes is to achieve customer's satisfaction by doing so companies succeed. Knowledge management software is a system that captures, aggregates, and classifies a company's internal information to build an information database. A knowledge management system makes all of that information available internally to agents and externally to customers for solving problems and troubleshooting; this is due to improve efficiency and faster resolution for customer issues.

The main goal of knowledge management is a solution that users can access, search through, learn from and apply to solve their own problems. Knowledge management software enables employees all across the company to contribute and improve the quality of content in the knowledge base. Many companies give new employees access to knowledge management software to learn about products and technology. The sharing of knowledge through training is as important as the management of knowledge. Webline-Services now empower users to increase productivity, efficiency, and profitability through a versatile knowledge management platform that allows the company to support customers through various mechanisms including live chat integration.

Webline-services managed support services features software downloads, updates and maintenance, phone, email and web-based support channels, access to support knowledgebase and basic incident handling in all of our plans. Our Basic Managed Services plan is absolutely FREE; with it you will access many benefits. The Advance Manage Services plan offers 2 hours admin time and remote technical consulting/training. The Premium Managed Services package includes 5 hours admin time, remote technical consulting/training, server stability and performance and backup monitoring. While our VIP Manage service plan features 10 hours admin time, remote system health checks, server stability and performance, backup monitoring and incident detection. Remember that your business will be as good as your support team and their ability to target customers most relevant dilemmas with in context answers and information to solve their every issue as fast as possible; with intelligent knowledge manage services your customers will get better self-services and your agents will improve efficiency and will provide faster resolutions through chat software and more.

To know more visit: http://www.webline-services.com/company/contact-us.html or call: 620 244 4557