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Follow on Google News | Inseparable Part of Unified Communication Solution: SoftphonesIn today's fast moving and constantly changing world, truckload of information is exchanged every second. Various communication methods are available for this exchange, but the one that is fast,
By: Google Softphone is nothing but an extension of the VoIP phone. In VoIP phones, the telephone calls are transmitted and received over an IP network and lands on the wired terminal. Softphone is a mobility extension that enables user to manage calling activities from their smartphones, tablets and computers/laptops. Why Use Softphones? Ø Unified Image: Till the time smartphones became popular, customers, clients and partners had to keep a couple of numbers for contact and on the other side, the employee had to manage and carry along multiple devices. The Unified User Client solves this problem and provides a unified image for a single person, as it is an extension of a deskphone, which can work on mobile, laptop or tablet, hence eliminating the use of multiple numbers for different devices. It also protects the privacy of the employee as he/she does not have to share his/her personal contact number. Thus, it increases reliability and customer responsiveness towards the company. Ø Mobility: For itinerant employees, on-site and off-site mobility is important owing to connectivity problems faced due to use of Analog methods. Since the UC client operates on IP technology, business opportunities won't be missed. It not only offers the facility of making and receiving calls on the move but also offers synchronized access of contacts, call logs and other information, and hence saves time and energy of the employee. Additionally, it allows contact grouping and marking favorites adding convenience to routine calling operations. Equipped with other features, dispersed teams can stay connected through video calling, conferencing, instant messaging, chat and more. Ø Cost Effective: As it is an application which is compatible with majority mobile phones, computers or tablets, need of buying a dedicated hardware is eliminated and cost is saved. Working on IP protocol, the mobility client enables users to place/receive international calls at reduced rates. Since all the important tasks are completed over calls, traveling time and cost is eliminated. Ø Seamless Integration: End
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