Flexpro Analytics Joins HappyOrNot® Partner Network

MILTON, Ontario - July 28, 2015 - PRLog -- HappyOrNot Customer Satisfaction Management System was developed with a unique approach to help organizations improve customer satisfaction by addressing the main difficulty in traditional forms of customer feedback gathering: getting customers to participate.  The HappyOrNot Service makes providing feedback so quick, fun, and easy, that it collects an unprecedented daily response rate from clients - on average 20%. The true significance of this increased participation rate is its validity. The feedback collected is immediate and gathered at a point of experience.

The Smiley Terminals are designed to be equally appealing to every demographic in order to ensure that a true cross-section of the customer base is able to participate. HappyOrNot utilizes a 4 point scale in measuring satisfaction, represented by a dark green very happy smiley (very satisfied), light green somewhat happy smiley (somewhat satisfied), light red somewhat unhappy smiley (somewhat dissatisfied), and a dark red very unhappy smiley (very dissatisfied). Higher response rates coupled with an intelligent cloud-based reporting service with result summaries by hour, day, week, or month, allows marketing, sales, and management executives get actionable insights into the customer experiences being measured.

"As a seasoned professional in the field of business intelligence and analytics, I see the direct linkage between customer satisfaction and financial performance. The HappyOrNot service confirms your commitment to service excellence and offers a compelling return on investment”.

Flexpro Analytics helps multi-location businesses create scalable, cost-effective ways to improve customer service and experience. We are an official North American partner of HappyOrNot Ltd., the worldwide solution for customer and employee satisfaction improvement. We help our clients create tailored-made programs using the award winning HappyOrNot solution.

The HappyOrNot Customer Satisfaction Management System features:

·         Smiley Terminals: No charging, cables, or Wi-Fi needed

·         Automatically generated web & email reports

·         24/7 access for unlimited users to the cloud-based Reporting Service

·         Comparable, trending, to-the-hour, result data

Find out how your organization can start using HappyOrNot. Ask about trial options.

Contact:
Flexpro Analytics

lee@flexproanalytics.com

Tel: 1-844-FLEXPRO

http://www.flexproanalytics.com